Sending snapshots to Genetec Clearance™ from Security Desk - Genetec Clearance™ plugin

Genetec Clearance™ Plugin Guide 3.2

Applies to
Genetec Clearance™ plugin
Last updated
Content type
Guides > Plugin and extension guides
English (United States)
Product line
Clearance > Genetec Clearance™ plugin

In Security Center, Security Desk operators can send snapshots of video frames to Genetec Clearance™.

Before you begin

  • Configure the Genetec Clearance™ plugin role.
    The selected camera must be online and recording at the selected time to send a snapshot. If you are viewing a camera’s live video, the camera must be recording when you click the Send snapshot to Genetec Clearance™ button to send a snapshot.

What you should know

You must have the Send to Genetec Clearance™ privilege to export a snapshot from Security Desk to Genetec Clearance™.


  1. In Security Desk, right-click a camera tile and click Send snapshot to Genetec Clearance™.
  2. Do the following:
    1. Enter a name for the snapshot.
    2. (Optional) Enter a description of the snapshot.
  3. Click Next.
  4. Click Finish.
    The snapshot is queued for upload to Genetec Clearance™.

After you finish

Verify that your snapshot is now available in Genetec Clearance™.