Downloading and installing the Genetec Clearance™ plugin - Genetec Clearance™ plugin 3.4.1

Genetec Clearance™ Plugin Guide 3.4.1

Genetec Clearance™ plugin
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Guides > Plugin and extension guides
Last updated

To integrate the Genetec Clearance™ plugin into Security Center, you must install the Genetec Clearance™ plugin on a Security Center expansion server and on all client workstations from which you want to export video.

Before you begin

Make sure of the following:
  • Your server meets the recommended system requirements.
  • A compatible version of Security Center is installed.
  • IMPORTANT: You have uninstalled the Genetec Clearance™ Video Request plugin 3.0 and the Genetec Clearance™ plugin 3.1 and removed both plugin roles.
  • If you are upgrading from an older Genetec Clearance™ plugin version, make sure you have the proper Genetec Clearance™ plugin part on your license. For more information see License options for a Genetec Clearance™ plugin integration.

What you should know

  • Best Practice: Install the plugin on an expansion server to avoid affecting the performance of the Directory.
  • If you already have an Intrusion Manager role set up, install the extension on that server.
  • If you want to make the plugin functionality available to all users, you must install the plugin on all of the Security Center client workstations.
  • The server the plugin is installed on requires Internet access to upload evidence to Genetec Clearance™. All communications use port 443.


  1. Open the GTAP Product Download page.
  2. Under Download Finder, select your version of Security Center.
  3. From the Genetec Plugins section, download the package for your product.
  4. Run the .exe file, and then unzip the file.
    By default, the file is unzipped to C:\Genetec.
  5. Open the extracted folder, right-click the setup.exe file, and click Run as administrator.
  6. Follow the installation instructions.
  7. On the Installation Wizard Completed page, click Finish.
    IMPORTANT: The Restart Genetec™ Server option is selected by default. You can clear this option if you do not want to restart the Genetec™ Server immediately. However, you must restart the Genetec™ Server to complete the installation.
  8. Close, and then open, any instances of Config Tool and Security Desk.