In Security Center, Security Desk operators can export video recordings as evidence from a Security Center system to a Genetec Clearance™ account.
Before you begin
What you should know
- You must have the Send to Genetec Clearance™ privilege to export video from Security Desk to Genetec Clearance™.
- In Security Center, the maximum video that you can export is 24hrs. If you try an export larger than 24hrs the error message Export range for g64 must be shorter than 1 days is displayed.
- When sending video evidence recordings to Genetec Clearance™, video is first exported from an
Archiver and the file is then encrypted
and uploaded to the cloud. The process of exporting and uploading videos follows
the following specifications:
- The plugin exports one video at a time. Exports longer than one hour are broken into segments that are a maximum of 60 minutes in length.
- Up to five segments exported from the same camera will upload in parallel. Multiple cameras can upload up to five videos at the same time.
Procedure
After you finish
- You can track the status of the export using the notifications in the notification tray.
- A blue icon indicates no errors, a red icon indicates an issue.
Tip: You can pin the status notifications to the sidebar, to see the status
of all queued export or upload requests.
NOTE: Larger exports are divided into 60-minute segments. These segments are
consolidated in the Genetec Clearance™ web
application when the export is complete.
Verify that your evidence is now available in Genetec Clearance™.