Exporting video evidence to Genetec Clearance™ - Genetec Clearance™ plugin 3.4.1

Genetec Clearance™ Plugin Guide 3.4.1

Applies to
Genetec Clearance™ plugin 3.4.1
Last updated
Content type
Guides > Plugin and extension guides
Genetec Clearance™ plugin

In Security Center, Security Desk operators can export video recordings as evidence from a Security Center system to a Genetec Clearance™ account.

Before you begin

Configure the plugin role.

What you should know

  • You must have the Send to Genetec Clearance™ privilege to export video from Security Desk to Genetec Clearance™.
  • In Security Center, the maximum video that you can export is 24hrs. If you try an export larger than 24hrs the error message Export range for g64 must be shorter than 1 days is displayed.
  • When sending video evidence recordings to Genetec Clearance™, video is first exported from an Archiver and the file is then encrypted and uploaded to the cloud. The process of exporting and uploading videos follows the following specifications:
    • The plugin exports one video at a time. Exports longer than one hour are broken into segments that are a maximum of 60 minutes in length.
    • Up to five segments exported from the same camera will upload in parallel. Multiple cameras can upload up to five videos at the same time.


  1. In Security Desk, right-click a camera tile and click Send evidence to Genetec Clearance™.
    Tip: You can click and drag the start and end of the video export using the video timeline at the bottom of the video tile.
  2. To add additional cameras to the video export, click .
    NOTE: By default, the exports from the cameras you add have the same start time as the first video you chose to export.
  3. (Optional) To add all cameras currently loaded in the video tiles, click .
  4. Select the cameras you require and click OK.
  5. (Optional) To sync the times of all the cameras involved in the export, click the first camera, then hold the Shift key and click the final camera, then click to sync.
    NOTE: Exporting different time ranges from the same camera in a single export is not supported. A user must create a new export if video from the same device needs to be uploaded to Genetec Clearance™.
  6. Enter the following information for each video export:
    1. (Optional) A name for the evidence export.
    2. The start and end times for the period you want to send video from.
    3. (Optional) A description.
  7. Click Next.
  8. Define your case association for the evidence export and click Next:
    • Select existing case
    • Create a new case
    • Skip and upload evidence
  9. If you selected Select existing case do the following:
    1. Select the case you want to associate the evidence with and click Next.
    2. Click Finish.
  10. If you selected Create a new case do the following:
    1. Enter a name.
    2. Select a department from the Department drop-down list.
    3. Select a category from the Category drop-down list.
    4. Enter case information in the appropriate fields.
    5. Click Next.
    6. Click Finish to create the case and export the video.
  11. If you selected Skip and upload evidence, click Finish.
    The evidence is uploaded to Genetec Clearance™ without being associated with a case.

After you finish

  • You can track the status of the export using the notifications in the notification tray.
  • A blue icon indicates no errors, a red icon indicates an issue.
Tip: You can pin the status notifications to the sidebar, to see the status of all queued export or upload requests.
NOTE: Larger exports are divided into 60-minute segments. These segments are consolidated in the Genetec Clearance™ web application when the export is complete.

Verify that your evidence is now available in Genetec Clearance™.