The Genetec Clearance™ plugin 3.4.1 includes the following limitations.
| Issue | Description |
|---|---|
| 2970196 | Because Genetec Clearance™ creates the Azure storage container on the plugin's demand, it can take up to 30 seconds before the plugin can upload its data. This means that during a video upload, the notification can stay in the "Waiting for upload" state for up to 30 seconds. |
| 2896124 | For cameras that are operating under a federated system, the Stored video for information is listed as Not available in the Genetec Clearance™ Registry. |
| 2766937 | SDK tile keeps the selected time segment even when cleared. |
| 2547680 | Requested video files are a few seconds longer than specified in the request time period. |
| 2544967 | Evidence uploads fail when archive extractions yield long Windows paths. Workarounds for this limitation include shortening the archive path and enabling long paths in Windows 10. |
| 2541283 | HTTPS proxies are not supported due to a limitation in .NET framework. For more information, see https://github.com/dotnet/runtime/issues/22026. |
| 2281687 | When adding a Stratocast camera in the camera selection section, a grey thumbnail might be displayed on certain cameras. |
| 2228541 | Adding partitions to the list of cameras that are published in Genetec Clearance™ is not supported. However, if you add the camera to the partition manually, video request exports will be processed. |
| 2154412 | The geographic location of ghost cameras cannot be displayed. |