About email notifications in Clearance - Clearance

Genetec Clearance™ User Guide

Product
Clearance
Content type
Guides > User guides
Language
English
Last updated
2024-09-26

To inform users or guest users about specific events in Genetec Clearance™, email notifications are sent.

Email notifications are sent to users in the following situations:
  • When an account is created
  • When a user is added to a case
  • When a user is added to a file
  • When a password is reset
  • When a case that a user has subscribed to is modified
  • When a new request is made
  • When a request you filed is complete
  • When a case is transferred
IMPORTANT: E-mail notifications are sent from noreply@clearance.network. If you do not have this email in either your Inbox or Spam (or Junk) folders, contact your account administrator.
The email notification can also include one or more of the following:
  • The account ID.
  • The name of the person inviting you to a case or file.
  • The name of the person who reset your password.
  • The name of the person who transferred you a case and the organization they are a part of.
  • The name of the person you transferred a case to and the organization they are a part of.
NOTE: The account ID is highlighted in bold in all email notifications.

Account created

An email with the subject Invitation to join Clearance is sent.
The "account created" Clearance email notification, showing login information and account information.

User added to a case

An email with the subject [username] has added you to a case is sent.
The "user added to a case" Clearance email notification, showing the option to view a case and a contact email address.

User added to a file

An email with the subject [email address] has added you to a file is sent.
The "user added to a file" Clearance email notification showing the option to view a file and a contact email address

Password reset

An email with the subject Your password has been reset is sent.
The "password reset" Clearance email notification showing login credentials, the option to access the account, and a contact email address.

Case modified

An email with the subject A case you're following has been modified | Case name is sent.
The "case modified" Clearance email notification, showing the option to view a case.

Video request ready

An email with the subject A request you submitted is ready is sent.
The "request complete" Clearance email notification showing the option to view a request and a support email address.

Incoming case transfer

An email with the subject Someone has transferred you a case is sent.
The "case transfer received" Clearance email notification, showing the option to view the case and a contact email address.

Case transfer successful

An email with the subject Case transfer to someone succeeded is sent.
The "case transfer successful" Clearance email notification, showing the option to view the case and a support email address.