Beginning in April 2024, users who do not use a SSO (Single Sign On) integration will need to reset their passwords the first time they login to Genetec Clearance™.
Cause
Clearance will transition users to the Genetec Login authentication system in April 2024. Genetec Login is used across Genetec web applications and ensures a single identity is used across all Genetec products.
Solution
Following the change, users must reset their passwords the first time they log into
Clearance. As part of the transition, Multifactor authentication (MFA) is mandatory for all
users that sign into Genetec applications. The second factor is a pin that is sent to the
email address associated with the user’s account.
NOTE: Users from
organizations that integrate their corporate identity system with Clearance will not be
affected by this change. These users will continue to use the SSO functionality that is
administered by their organization.