After a case has been created in the system, you can modify which users and groups
have access to the case, and which permission levels they have.
What you should know
You can only change the access policy of a case if you have the Manage
permission level on that case.
Procedure
Open an existing case.
From the drop-down list next to a user or group in the
Permissions section, grant them either the
View only, View and download,
Edit, or Manage permission
level on the case.
To remove a user or group from the case, click () next to their name.
Click Save.
Example
Watch this video to learn more. Click the
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