Downloading files in Clearance - Clearance

After files have been uploaded in the system, you can download them from either the File page or the Case page.

1. Open an existing file.
2. Click Download.
   The following image shows an MP4 file being downloaded from the Case page.

   
   1. (Optional) Click Original file when you want to download the file in its original format, if the file is not an MP4.
      The following image shows a G64 file being downloaded from the File page.

      
   2. (Optional) Click Genetec™ Video Player when you want to download the video player that is required to view a G64 or G64x file on your local machine.
      The following image shows the Genetec™ Video Player being downloaded from the File page.

      
   NOTE: If a malware scan flags a file as suspicious, then only users included in the Download malicious files security policy can download it. For more information on this security policy, refer to Security policy definitions list in Clearance.