Installing Clearance Drive - Before you can transfer files or create cases using Clearance Drive, you must complete the installation procedure. - Clearance

Genetec Clearance™ User Guide
Product
Clearance
Content type
Guides > User guides
ft:locale
en-US
Last updated
2025-12-19

Before you can transfer files or create cases using Clearance Drive, you must complete the installation procedure.

Before you begin

The following prerequisites apply when installing the Clearance Drive application.
  • A user with Windows Admin access must install the application.
  • Windows 10 is the minimum version supported with Clearance Drive.
  • To login with Clearance Drive, you must have a user account in Clearance.
  • You must have an active internet connection.

What you should know

  • Clearance Drive software updates occur automatically after the initial installation.
  • The program and associated files are installed in the following filepaths:
    • For installation type “Only for me”: C:\Users\<USER>\AppData\Local\Programs\Genetec\Clearance Drive
    • For installation type “Everyone”: C:\Program Files\Genetec\Clearance Drive
      NOTE: You must have admin rights on the computer to use this installation type.
    • For installations prior to September 2025: C:\Users\<USER>\AppData\Roaming\Genetec\Clearance Drive

Procedure

  1. Download the application installation package.
  2. Select the ClearanceDrive installer .exe file and click RUN.
    The Clearance Drive Setup window opens.
  3. Accept the terms of the installer.
  4. Choose one of the following Clearance Drive installation types:
    • Only for me (yourusername): If you choose this installation type, Clearance Drive only appears for you on the computer it is being installed on.
    • Everyone: If you choose this installation type, Clearance Drive appears for all users on the computer it is being installed on.
      NOTE: You must have admin rights on the computer to use this installation type.
    The Clearance Drive installer showing the installation types of everyone and only me.
    NOTE: If you have already installed Clearance Drive and want to change your installation type, you must completely uninstall and then reinstall the application.
  5. Connect Clearance Drive with your Clearance account.
    1. Select the data center where your Clearance account is hosted.
    2. Sign in using your email address and password.
    3. Select the Clearance account you require.
    NOTE: To open the Clearance Drive, click the Clearance Drive icon () located in the Windows system tray.
    • Clearance Drive opens.
      The Clearance Drive Recent case activities section showing a list of cases.
    • Clearance Drive is shown when you navigate to the file explorer.
      The Clearance Drive file explorer window showing a list of files and cases.
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