Previous features and enhancements in Clearance - Clearance

What's New: August 2024

Video trimming notifications

A new notification system now alerts users when their video trimming and stitching jobs are complete. The list of your recent notifications is located at the top of the page. Notifications are preserved during your browser session.

New version of Clearance Drive

Transferring large files to Clearance? Use Clearance Drive to upload and download them faster than using your web browser.

Learn more about Clearance Drive here. Click here to download the latest version.

Redesigned video editor

We’ve updated the technology used by the video editor portal and revamped its look and feel. The update provides smoother navigation when creating redaction projects and streamlines the UI with the rest of the application.

What's New: July 2024

New Clearance plugin for Security Center

The Clearance plugin for Security Center version 3.5.116.0 is now available. For more information, see the Clearance Plugin guide on the Tech Doc Hub.

Video conversion enhancements

Updates to the video conversion pipeline provide improved support for standard video formats, including AVI, ASF, and MOV.

What's New: June 2024

Video trimming enhancements

You can now trim and save videos directly to cases from the video trimming window. For i-PRO in-car recordings that include multiple microphones, you can choose which audio channel to merge and associate with the video. For more information, refer to Trimming video in Clearance.

What's New: May 2024

Assigned officer name for BWC and in-car recordings

Recordings uploaded from body-worn and in-car cameras now display the assigned officer's name next to the file name on the case and multi-tile pages.

Copy metadata to snapshots

Files created from the snapshot feature now retain metadata from the original video. This metadata includes timestamps, the category, description, custom fields, location, and tags. For more information, refer to Video player controls in Clearance.

What's New: April 2024

New version of the Clearance plugin for Security Center

The Genetec Clearance™ plugin for Security Center version 3.5.98 is now available. The release includes the following improvements:

Automated evidence exports

In the latest version of the Genetec Clearance™ Plugin, you can use event-to-action to automate video exports to Clearance. When recordings in Security Center need to be protected, they can be uploaded automatically and preserved in Clearance. For example, videos linked to door forced open or intrusion events can be uploaded directly to a case. Operators and other stakeholders can then review the footage in Clearance from their web browser. The configurable retention settings available in Clearance create opportunities for organizations to extend video retention for event-related recordings. Distinct retention settings are useful for video evidence that requires special consideration or that must be shared with team members in other departments.

• For more information, refer to Genetec Clearance™ Plugin Guide.
• To download the plugin, click here.

Raise custom event on Clearance export state

You can now configure a custom event to notify Security Center users about the state of an export, such as if an export fails.

Filter by export state in Clearance Activities Report

You can now filter results by export state in the Genetec Clearance activities task, allowing you to better track export failures and other details.

View other user exports privilege

You can now assign a privilege that allows users to see other users’ exports in the notification tray.

Multi-factor authentication for Guest user accounts

Clearance has transitioned users to the Genetec™ Login authentication system. Genetec Login is used across Genetec web applications and ensures that a single identity is used across all Genetec products. As part of the transition, Multi-factor authentication (MFA) is mandatory for all users that sign into Genetec applications. The second factor is a pin that is sent to the email address associated with the user’s account.

Users can manage their MFA preference from https://login.genetec.com/profile. The portal allows them to choose to send the second factor by email or by SMS.

What's New: February 2024

Upcoming change to Clearance login

In the coming weeks, an update will be made to the Clearance login system that might affect you. Following the change, users who do not use a Single Sign-On (SSO) integration must reset their passwords the first time they login to Clearance. For more information, refer to Change to Clearance login.

What's New: November 2023

Reassign files to another officer

Users can now reassign files recorded from body-worn cameras and in-car systems to a different officer. The file’s associated officer and its permissions are updated when the assignment is changed. A user must belong to the Manage Devices policy and have Manage permissions on an evidence to modify the assigned officer field.

Genetec Fleet Monitoring integration

Organizations can now publish a list of their vehicles equipped with Security Center in the Clearance registry module. Video can be requested from these on-board systems and automatically uploaded to Clearance for review and sharing.

New version of the Clearance plugin for Security Center

The Genetec Clearance™ plugin for Security Center version 3.5.63 is now available. The release includes the following improvements:

• Support for vehicle requests: You can now request video, along with telemetric data and metadata, from vehicles equipped with Genetec Security Center. When enabled, video requests can be made from the Clearance registry and request modules. Click here for more information.
• Default department support: The default department configured in your Clearance account is now automatically populated when exporting video from Security Desk.
• Throttle number of concurrent exports: Admins can throttle the number of concurrent exports from their Archivers to accommodate bandwidth limitations. Contact Genetec Support for information about this option.
• Bug fixes and performance enhancements: A number of fixes and performance improvements are available in this release. Refer to the Genetec Clearance Plugin Guide 3.5.63 release notes for a complete list.

Case and file tagging with i-PRO uploads

Recordings tagged from the i-PRO Front End system and body worn web app can now be automatically associated with cases in Clearance. The association is based on files sharing the same incident or case file number. Case permissions are set based on the default department configured in the account.

A license is required to activate this feature. For more information, contact your reseller.

Playback vehicle metadata

Vehicle metadata, including speed, latitude and longitude positions, and triggers can now be played in sync while reviewing video from on-board systems. The metadata can be uploaded from systems integrated with the Clearance APIs and is available with Genetec Security Center mobility systems and i-PRO in-car systems.

What's New: September 2023

Set Default department

Administrators can now set a default department that is pre-selected when users create new cases. This default selection helps mitigate entry error by applying a base template for case permissions. The default department can also be leveraged by integrations that use the Clearance API, allowing them to apply the default template when creating new cases in Clearance. For more information, refer to Setting a default department in Clearance.

What's New: August 2023

Automatic case naming

Case names can now be automatically generated when cases are created in Clearance. This feature ensures that a standard naming convention is respected and eliminates the risk of data entry error.

Display landmark names

You can now use landmark names to tag case and file locations. Landmarks can consist of buildings, transit stations, and monuments. A location tag is automatically generated based on the type of location returned from the results.

What's New: July 2023

Thumbnail preview in search

You can now preview a thumbnail of images and videos by hovering over the results of their search. For more information, refer to Searching for cases or files in Clearance.

What's New: June 2023

File groups automatically populate in multi-tile view

The multi-tile view is now automatically populated with multiple evidence files when a group of files is opened. For more information, refer to Reviewing media in Clearance.

What's New: May 2023

Manage permissions required in departments

It is now mandatory for at least one user, or user group, to be assigned manage permissions when configuring a department. This ensures that the desired stakeholders have full rights to cases when they are created. For more information, refer to Creating departments in Clearance.

Camera groups are now available in the registry module

You can now publish camera groups in the Clearance registry module based on the areas that are configured in Security Center. The update accelerates the identification of cameras relevant to a request and allows users to select devices in a desired region more easily. Groups can be published from the Security Center plugin and are supported through API integration with other video systems. Click here to download version 3.5.38 of the Clearance plugin for Security Center.

Send reports from Genetec Mission Control™ to Clearance

Security Center operators can now export incident reports and associated videos to cases in Clearance. Organizations can now quickly share access to event information and preserve incident details in accordance with operating procedures. The integration is supported in Mission Control version 3.1.2, and requires the Clearance plugin for Security Center version 3.5.38 and later.

What's New: March 2023

Preview thumbnails in Search

You can now preview thumbnail images of files in search results. Thumbnails are only available for files that each user has access to. This update speeds up the process of identifying files and cases that require your review.