Registry and video request overview in Clearance - Clearance

Genetec Clearance™ User Guide
Product
Clearance
Content type
Guides > User guides
Language
English
Last updated
2024-09-26

The registry is the Genetec Clearance™ module that simplifies the video request process and improves collaboration between participants and investigators. The registry can include a list of cameras that authorized users can request video from.

Using the registry module, organizations can do the following:
  • Share the list of fixed and vehicle-based cameras in your Security Center system so that users can submit video requests.
    IMPORTANT: You must have the Genetec Clearance™ Plugin installed to request video from cameras and vehicles. For more information, refer to About Clearance Plugin for Security Center.
  • Maintain a list of public safety program participants, from whom video can be requested.
  • Configure request forms that users must complete when requesting video.
  • Configure participant enrollment forms for public safety initiatives.
  • Define Clearance users that can approve new requests.
  • Maintain searchable records of all past requests.
  • Query requests based on their status.
  • Automatically upload video from Security Center using the Clearance Plugin.
The registry enhances situational awareness for investigators. It provides detailed information about cameras of interest, including their GPS coordinates and thumbnails showing the camera view.

Video request workflow

The following diagram illustrates the workflow processes that occur between Clearance and the Clearance Plugin when a video request is submitted.
The video request workflow diagram showing the stages of development in a typical video request from start to finish.
  1. A registry of cameras and participants is published in Clearance so that investigators can find devices that are near incidents under investigation.
  2. The investigator submits a request form.

    An email notification is sent to the camera owners to review new requests. Authorized users can view the status of their current and past requests in Clearance.

  3. Camera owners validate the video request, ensuring that all required details are received before releasing the video to the requester.
  4. When the request is approved, video is exported from Genetec™ Security Center, or other systems integrated using the Clearance APIs, based on the date and time provided by the requester.
    NOTE: If the system is not integrated with other sources, evidence can be uploaded using a file request link generated on the request.
  5. After the available recordings have been uploaded to Clearance, an email notification is sent to the investigator. You can configure permission levels in the system to grant the investigator view-only or view and download permissions.