Release notes

Genetec Clearance™ User Guide

Product: Clearance
Content type: Guides > User guides
ft:locale: en-US
Last updated: 2025-02-27

Introduction to Clearance
What is Clearance?
About email notifications in Clearance
Getting started
Deploying and using Clearance
Deploying and using the Registry and Video Request modules in Clearance
Logging on to Clearance
Logging off from Clearance
Changing language settings in Clearance
Clearance videos
Release notes
What's new in Clearance
Previous features and enhancements in Clearance
System requirements for Clearance
Supported languages in Clearance
User interface tour
Overview of the menu tabs in Clearance
Overview of the Home page in Clearance
Account setup
Setting up your Clearance account
Activating your Clearance account
Configuring your Clearance account information
Configuring your report templates in Clearance
Setting the retention period for cases and files in Clearance
Permission levels in Clearance
Creating user groups in Clearance
Creating user accounts in Clearance
Synchronizing users and groups using SCIM protocol in Clearance
About SCIM synchronization using an API
Provisioning users and user groups using SCIM in Clearance
SCIM and Clearance attributes mapping
Adding existing users to groups in Clearance
Creating integrations in Clearance
Creating departments in Clearance
Setting a default department in Clearance
Creating incident categories in Clearance
Defining video request policies in Clearance
Video request policy definitions list in Clearance
Defining security policies in Clearance
Security policy definitions list in Clearance
Creating fields in Clearance
Configuring ID templates in Clearance
Creating forms in Clearance
Creating video request forms in Clearance
Creating participant enrollment forms in Clearance
Embedding participant enrollment forms with Clearance
About content security policies
Resetting user passwords in Clearance
Searching for users or groups in Clearance
Creating support tickets in Clearance
Downloading a user list report in Clearance
Managing cases
Creating cases in Clearance
Creating a file request in Clearance
Creating a case summary report in Clearance
Creating an eDiscovery receipt in Clearance
Example of a case in Clearance
Assigning personnel to a case in Clearance
Sharing cases in Clearance
Pinning cases to the homepage in Clearance
Transferring cases in Clearance
Inviting guests to view cases in Clearance
Copying cases in Clearance
Changing access policies for cases in Clearance
Searching for cases or files in Clearance
Searching for cases or files using map view in Clearance
Searching for files or folders in a case in Clearance
Previewing evidence in cases in Clearance
Reopening cases in Clearance
Protecting cases from deletion in Clearance
Deleting cases in Clearance
Restoring cases in Clearance
Viewing the audit trail history of cases in Clearance
About closed cases in Clearance
Managing devices
About device licenses in Clearance
Activating device licenses in Clearance
Assigning devices to users in Clearance
Removing device assignments from users in Clearance
Deactivating device licenses in Clearance
Enrolling Axis and Reveal body-worn cameras in Clearance
Managing i-PRO devices
Adding i-PRO body cameras in Clearance
Adding i-PRO BWC MK3 body-worn cameras in Clearance
Adding i-PRO BWC 4000 body-worn cameras in Clearance
Adding i-PRO in-car systems in Clearance
Configuring i-PRO ICV 4000 systems in Clearance
Adding i-PRO ICV MK3 in-car systems in Clearance
Configuring an i-PRO Gateway in Clearance
Adding i-PRO ICV MK3 in-car systems in Clearance
Configuring i-PRO five fields in Clearance
About i-PRO automatic case creation and file tagging in Clearance
About device groups in Clearance
Creating device groups in Clearance
Adding devices to groups in Clearance
Configuring device groups in Clearance
About device group configurations in Clearance
Managing i-PRO device configurations in Clearance
Configuring i-PRO firmware version in Clearance
Defining device policies in Clearance
Managing i-PRO user account policies in Clearance
Managing i-PRO user account credentials in Clearance
Managing files
About Clearance information security
Uploading files to cases in Clearance
Configuring file details in Clearance
Reviewing media in Clearance
Video player controls in Clearance
Sharing files in Clearance
Inviting guests to view files in Clearance
Associating cases with a file in Clearance
Linking files to another case in Clearance
Searching evidence by device assignment in Clearance
File formats you can preview in Clearance
Downloading files in Clearance
Changing access policies for files in Clearance
Protecting files from deletion in Clearance
Deleting files in Clearance
Restoring files in Clearance
Viewing the audit trail history of files in Clearance
Managing video requests
Registry and video request overview in Clearance
Searching for cameras of interest in Clearance
Requesting video in Clearance
Inviting guests to submit video requests in Clearance
Reviewing video requests in Clearance
Approving video requests in Clearance
Canceling a video request in Clearance
Managing video editor content
About the video editor in Clearance
Trimming video in Clearance
Redacting video in Clearance
Redacting video manually in Clearance
Redacting audio in Clearance
Reviewing dashboards
About the dashboard in Clearance
Configuring the dashboard in Clearance
Public upload requests
Sharing files using a file request in Clearance
Clearance plugin
About Clearance Plugin for Security Center
Clearance Drive
About Clearance Drive
Installing Clearance Drive
Clearance Drive user interface tour
Managing cases using Clearance Drive
Transferring files using Clearance Drive
Configuring settings in Clearance Drive
Clearance Uploader application
About Clearance Uploader
Installing the Clearance Uploader
Configuring the Clearance Uploader
Uploading media using the Clearance Uploader
Monitoring Clearance Uploader activities
Viewing Clearance Uploader event logs
Genetec™ Video Player
About Genetec™ Video Player
Downloading Genetec™ Video Player from Clearance
Viewing G64 or G64x video files in the Genetec™ Video Player
Clearance Seen
About Clearance™ Seen
Frequently asked questions
How can I create a bookmark to my Clearance account?
Why is a preview of a PDF not displayed in Clearance?
How can I avoid errors when accessing my Clearance account through my browser history?
Why does my file fail to upload to Clearance?
Why does the download link fail to work in Google Chrome?
Change to Clearance login

Back to home page