Reviewing video requests in Clearance - Clearance

To perform an audit or check the history of video requests, you can review video requests using search filters for request date and status.

To review all video requests:

1. Click Requests ().
   
2. Click All requests.
3. In the search box, enter search criteria to narrow the search results.
4. From the Request date list, select the period of requests that you are looking for.
   
5. Use the Status list options to filter results:

   All

   Display all video requests.

   Pending

   Display requests waiting for review and approval.

   Processing

   Display requests that have been approved and are in the process of being uploaded.

   Completed

   Display requests that have been approved and uploaded.

   Partially completed

   Display requests where multiple videos have been requested and some of the uploads are still being processed.

   Denied

   Display requests that were denied.

   Canceled

   Display pending requests that were canceled by the requester.

   Video unavailable

   Display requests that have been approved but video for the specified period was unavailable. For example: camera offline, archived video not available.

6. Select a video request from the list and review the details:

   Incident time

   The time period that was requested.

   Comments

   An approver can add a comment to describe why a request was approved or denied, or additional details related to the request.

   Associated case

   Cases associated with the video request.

   Camera to review

   Shows a list of cameras from which video has been requested. Also displays whether or not the camera is part of a Security Center integration.

   Request details

   Shows details such as the overseeing department, incident or cause number, subpoena, and date needed by.

To review My requests:

1. Click Requests ().
2. Click My requests.
   

   NOTE: The My requests button is only displayed for users with Approve video requests permission. Users who lack the Approve video requests permission are automatically shown only their requests.

   
3. In the search box, enter search criteria to narrow the search results.
4. From the Request date list, select the period of requests that you are looking for.
   
5. Use the Status list options to filter results as required.
6. Select a video request from the list and review the details:
7. Review your request details:
   1. Check reviewer comments in any reviewed request if provided.
   2. Check all information that you provided in your request for accuracy.