Downloading and installing the Genetec Clearance™ Video Request plugin - Genetec Clearance™ Video Request 3.0

Genetec Clearance™ Video Request Plugin Guide 3.0

Applies to
Genetec Clearance™ Video Request 3.0
Last updated
2021-04-09
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product line
Clearance > Genetec Clearance™ Video Request
Version
3.0

To integrate video requests into Security Center, you must install the Genetec Clearance™ Video Request plugin on a Security Center expansion server and on all client workstations.

Before you begin

Ensure the following:

What you should know

  • Although it is possible to host the plugin role on any server, it is a best practice to host that role on a dedicated expansion server for best system performance.
  • For your operators to have access to the features added by this plugin, you must install this plugin on all Security Center client workstations.

Procedure

  1. Open the GTAP Product Download page.
  2. From the Download Finder list, select your version of Security Center.
  3. Search for your package by name and download it.
  4. Click the downloaded .exe file to unzip it.
    By default, the file is unzipped to C:\Genetec.
  5. Close Security Desk and Config Tool.
  6. Open the extracted folder, right-click the setup.exe file, and click Run as administrator.
  7. Follow the installation instructions.
  8. On the Installation Wizard Completed page, click Finish.
    IMPORTANT: The Restart Genetec™ Server option is selected by default. You can clear this option if you do not want to restart the Genetec™ Server immediately. However, you must restart the Genetec™ Server to complete the installation.