Limitations in the Genetec Clearance™ Video Request plugin 3.0 - Genetec Clearance™ Video Request 3.0

Genetec Clearance™ Video Request Plugin Guide 3.0

Applies to
Genetec Clearance™ Video Request 3.0
Last updated
2021-04-09
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product line
Clearance > Genetec Clearance™ Video Request
Version
3.0

The Genetec Clearance™ Video Request plugin 3.0 includes the following limitations.
Issue First reported in Description
2152670 3.0 When using the SDK, the camera retention period is not accessible. Only the Archiver retention period is used.
2154412 3.0 Debug method Do Discovery Job returns an error with ghost cameras. Ghost camera geo-positioning information is not received.
2208510 3.0 Users that are not an administrator cannot set the Genetec Clearance™ connection settings because the SDK call used to securely store connection information requires the user to be an administrator.
2281687 3.0 When using cameras from Stratocast™, the Stratocast™ archiver returns a grey thumbnail.