To be eligible for technical support, you must install the Security Center and third-party software versions that are listed as certified or supported by design in the following table.
|Plugin||Third-party version||Certified Security Center version|
|Genetec Clearance™ Video Request 3.0||Not applicable||5.5 SR5, 5.6 SR4, 5.7 SR5, 5.7 SR6, and 5.8|
Product compatibility indicates that the product supports and can run with specific versions of other products. A product is compatible when it meets one of the following certification levels:
- Genetec Inc. has tested and validated the product.
- Supported by design
- The product has similar characteristics or is a newer version of a certified
version, but Genetec Inc. has
not tested or validated the product.NOTE: Service releases and minor versions of a major release are supported by design. For example, if 5.7 SR2 is listed, then SR3 and subsequent service releases for 5.7 are supported. If a major release is not listed, then it is not supported.
IMPORTANT: The content was accurate at the time of publication. If you have a newer version of Security Center that is not listed here, it might be supported. To find out, consult the Supported Plugins for Security Center list for the latest compatibility information.