Applying a static IP for Cloudlink appliances - If DHCP isn’t available, you must apply a static IP before using a Genetec Cloudlink™ appliance. - Genetec Cloudlink 110 - Installation guides

Genetec Cloudlink™ 110 Hardware Installation and User Guide
Product
Cloudlink 110
Cloudlink
Content type
Guides > Installation guides
ft:locale
en-US
Last updated
2026-06-12

If DHCP isn’t available, you must apply a static IP before using a Genetec Cloudlink™ appliance.

Before you begin

Best Practice: Set up the appliance in a pre-deployment environment with DHCP and Universal Plug and Play (UPnP) enabled.

What you should know

  • By default, Cloudlink appliances use DHCP to obtain an IP address and are discoverable by UPnP. If an IP address can’t be obtained from DHCP, the appliance automatically falls back to a link-local address in the range of 169.254.0.0/16.
  • Cloudlink uses an internal network for communication between applications. If this IP range overlaps with the external network address space, application traffic might not route properly. To prevent this, internal IPs are automatically set to a range that avoids conflicts. If needed, you can adjust this setting on the Advanced tab in Security Center SaaS or in the appliance portal.

Procedure

  1. On a computer connected to the same subnet, open a web browser and connect to the appliance portal.
    Go to https://<appliance> , where <appliance> is the hostname or IP address of the Cloudlink. The default hostname is printed on the unit label beside Nom/Name.

    To retrieve the IP address, use network discovery.

    The appliance portal opens.
    NOTE: Cloudlink appliances use a self-signed certificate. When connecting to the appliance, your browser might warn you that the connection is unsafe. You can ignore this message and proceed.
  2. Enter the username admin and your password, and click Sign in.
    If you’re connecting to the appliance for the first time, the default password is printed on the unit label beside PWD. You’ll be asked to change this password after signing in.
    IMPORTANT: The new password can’t be recovered if lost. If you lose it, reset the appliance password.
  3. In the Settings section on the portal homepage, click the Network tab.
  4. In Network settings on the General tab, click Static and enter the IP configuration for Ethernet port 1, and for Ethernet port 2 if using an isolated network.
    NOTE: To add name servers and search domains in DNS settings, you must click Add after each entry.
  5. Click Save.
    The static IP configuration is applied. You might not be able to reconnect to the unit before moving it to the required location.

After you finish

Deploy the Cloudlink appliance in the static IP network.