Resetting the Genetec Cloudlink 110 appliance password - If you lose your password for the Genetec Cloudlink™ 110 appliance, you can reset the password by performing a factory reset using DIP switches.

If you lose your password for the Genetec Cloudlink™ 110 appliance, you can reset the password by performing a factory reset using DIP switches.

Before you begin

Make sure you have physical access to the appliance.

After a factory reset:

The appliance password is reset to the default password printed on the appliance label.
Video files and other user data are deleted.
System settings are reset to default values.
Network settings, including system date and NTP settings, are deleted unless you choose to preserve them.

Set the switches according to the factory reset option you require:

S1	S2	S3	S4	Command description
ON	OFF	OFF	ON	Full factory reset: This option deletes user data and resets system and network settings.
ON	OFF	ON	OFF	Partial factory reset: This option deletes user data and resets system settings, but preserves network settings.

Press the command code button for 1 second.

The Information LED (

) confirms recognition of the code.

LED name	LED color	Description
Information ()	Orange: solid 3 seconds	DIP switch code recognized
Information ()	Red: 3 blinks	DIP switch code not recognized

The appliance resets and then reboots.

If the appliance was previously added to Security Center SaaS, it reconnects automatically.

If cameras were previously added to the appliance, they reconnect automatically.

To prevent an accidental factory reset, restore the DIP switches to: ON, ON, ON, ON.
If required, add the appliance to Security Center SaaS.
If required, sign in to the appliance with the default password and change it. Document the new password to prevent future access issues.