Adding Genetec Cloudlink appliances to Security Center SaaS - After initially starting a Genetec Cloudlink™ appliance and connecting it to the network, you must add it to Security Center SaaS before it becomes operational. - Genetec Cloudlink 310

Genetec Cloudlink™ 310 Hardware Installation and User Guide

Product
Cloudlink 310
Cloudlink
Content type
Guides > Installation guides
ft:locale
en-US
Last updated
2026-01-16

After initially starting a Genetec Cloudlink™ appliance and connecting it to the network, you must add it to Security Center SaaS before it becomes operational.

Before you begin

What you should know

Time zones are managed in Security Center SaaS. Adding a Cloudlink appliance to it overrides the time zone setting in the appliance portal and makes it read-only.

Procedure

  1. On the Devices page in Genetec™ Configuration web, click Add device.
    The configuration wizard opens.
  2. On the Type page, click Appliance.
    Select an appliance option on the Type page.
    NOTE: Hardware types are greyed out if they are not included in your license or are currently unsupported.
  3. On the Activation page, enter the serial number and activation code found on the card included with the appliance using one of the following methods, and then click Continue:
    Scan the QR code
    Scan the QR code using the webcam in Genetec™ Configuration web. If required, allow or enable camera access in your web browser. Position the QR code in front of the camera, ensuring it’s centered and clearly visible. The Serial number and Activation code fields will populate automatically.
    Enter manually
    Enter the appliance Serial number and Activation code in the fields provided.
    Scan a QR code and enter serial number and activation code on the Activation page.
  4. On the Configuration page, enter a name for the appliance.
  5. Click Add.
    The initial setup might take a few minutes. During this time, the appliance shows Updating while operating system and application updates are downloaded and installed.
    Tip: To follow updates and see status information, select the appliance tile on the Devices page.