Performing a factory reset on a Genetec Cloudlink 310 appliance - To correct a malfunction with your Genetec Cloudlink™ 310 appliance, or to erase appliance data for any other reason, you can perform a factory reset. - Genetec Cloudlink 310

Genetec Cloudlink™ 310 Hardware Installation and User Guide
Product
Cloudlink 310
Cloudlink
Content type
Guides > Installation guides
ft:locale
en-US
Last updated
2025-11-17

To correct a malfunction with your Genetec Cloudlink™ 310 appliance, or to erase appliance data for any other reason, you can perform a factory reset.

Before you begin

NOTE: If you lose your password and can't connect to the appliance, perform recovery steps.

What you should know

Perform a factory reset to correct an appliance malfunction following advice from technical support, before a Return Merchandise Authorization (RMA), or before repurposing it.

In a factory reset:

  • The appliance password is reset to the default password printed on the appliance label.
  • Video files and other user data are deleted.
  • System settings are reset to default values.
  • Network settings, including system date and NTP settings, are deleted unless you choose to preserve them.

Procedure

  1. On a computer connected to the same subnet, open a web browser and connect to the appliance portal.
    The address is https://<appliance> , where <appliance> is the hostname or IP address of the Cloudlink. The default hostname is printed on the unit label beside Nom/Name.
    NOTE: Cloudlink appliances use a self-signed certificate. When connecting to the appliance, your browser might warn you that the connection is unsafe. You can ignore this message and proceed.
    The appliance portal opens.
  2. Enter the username admin and your password, and then click Sign in.
  3. Click the Diagnostics tab, and then click Factory reset.
    The Factory reset button on the Diagnostics tab in the Cloudlink appliance.
  4. If required, select Preserve the network configuration.
    Preserving the network configuration in the Cloudlink appliance
  5. Click Reset device.
    The appliance resets to factory defaults and reboots automatically.

    If the appliance was previously added to Security Center SaaS, it reconnects automatically.

    If cameras were previously added to Security Center SaaS, they reconnect automatically.

    The Resetting the device screen in the Cloudlink appliance.

After you finish

  • If you performed the factory reset for an RMA, return the appliance.
  • If you're keeping the appliance and if required, add it to Security Center SaaS.
  • If required, sign in to the appliance with the default password and change it.