If you lose your password for the Genetec Cloudlink™ 310 appliance, you can reset the password by performing a factory reset through the BIOS.
Before you begin
- Make sure you have physical access to the appliance.
- Connect a keyboard and display to the appliance.
What you should know
- The appliance password is reset to the default password printed on the appliance label.
- Video files and other user data are deleted.
- System settings are reset to default values.
- Network settings, including system date and NTP settings, are deleted unless you choose to preserve them.
Procedure
-
Select Reset device to factory defaults and click
Enter.
Options for factory reset are displayed.
-
Select an option and click Enter:
- Preserve network configuration
- This option deletes all data, but keeps network settings.
- Full
- This option deletes all data and settings.
-
When prompted to confirm factory reset, type CONFIRM and click
Enter.
The appliance resets to factory defaults and reboots automatically.
If the appliance was previously added to Security Center SaaS, it reconnects automatically.
If cameras were previously added to Security Center SaaS, they reconnect automatically.
After you finish
- If required, add the appliance to Security Center SaaS.
- If required, sign in to the appliance with the default password and change it. Document the new password to prevent future access issues.