Monitoring alerts in Cloudrunner Mobile - You can use the Alerts tab to view and investigate live hit alerts generated by cameras associated with your account. - Cloudrunner Mobile - User guides

Genetec Cloudrunner™ Mobile Quick Start Guide
Product
Cloudrunner Mobile
Content type
Guides > User guides
ft:locale
en-US
Last updated
2026-07-23

You can use the Alerts tab to view and investigate live hit alerts generated by cameras associated with your account.

Before you begin

Set the location permission to Always allow to ensure radius filtering works when the app is in the background or when the device is locked.
Android devices
In the Cloudrunner Mobile app, go to Profile > Settings > Permissions, and set the location permission to Always allow.
iOS devices
Go to the device Settings > Apps > Cloudrunner > Location, and set the permission to Always.

What you should know

  • Alerts are displayed in real time and stored for 72 hours.
  • You can select up to 100 hotlists or cameras to customize your alert preferences.
  • Filter settings are user-specific and only apply to the mobile app. Any filter selections made in Cloudrunner Mobile do not affect the Cloudrunner portal.
  • Email and SMS alerts are managed by administrators in the Cloudrunner portal and are not controlled through the mobile app. For more information, see Genetec Cloudrunner™ User Guide.

Procedure

  1. Sign in to the Cloudrunner Mobile app.
    The Alerts tab opens by default, displaying recent hit alerts.
    Mobile app screen showing recent alerts with context images and timestamps.
  2. Refresh the alerts list to view the latest hits. Do one of the following:
    • Tap the New Alerts button
    • Use the pull-to-refresh gesture (swipe down).
  3. From the top left corner of the Alerts tab, turn alerts on or off.
    This setting controls both alert visibility in the feed and push notifications.
  4. Apply filters to refine the alert feed based on specific criteria:
    1. Tap the Filter () button on the top right corner.
    2. From the Hotlists list, select the hotlists for which you want to view alerts.
    3. From the Cameras list, select the cameras for which you want to view alerts.
      You can select both your cameras and partner cameras.
    4. Expand the Location section, select Filter notifications by radius, and use the slider to filter license plate reads from cameras located within the specified radius of your current location.
      The maximum radius is 25 miles or 25 kilometers, depending on your region's unit of measurement.
      Map interface showing a radius filter for notifications.
    5. Tap Apply.
  5. Tap a tile to view the license plate read details.