If the Properties page, reports, events, and alerts are missing, the plugin is not installed on your local machine.
Symptoms
- In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Properties tab.
- In Security Desk, you do not see the reports for this plugin.
- In Security Desk, you are not receiving events or alerts for this plugin.
- In Security Desk, the plugin does not appear on the Options page.
Causes
- The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.
- The plugin must be installed on a Genetec™ Server (main or expansion) and on all client workstations that are used to monitor incidents.
Solutions
Solution 1: Install the plugin on your local computer.
Solution 2: Make sure that a Security Center server has the plugin installed, that the plugin role is hosted on it, and that it is configured correctly.
Solution 3: Confirm that the plugin is installed on your Security Center computer: from the homepage in Security Desk or Config Tool, click and look in the list for entries that begin with Genetec.Plugins.
Solution 4: Confirm that your system has a license (certificate) for the plugin: from the homepage in Security Desk or Config Tool, click , look in the list for the name of the plugin, and make sure that your access permissions are set to Unlimited.
Solution 5: Confirm that your user accounts have the required privileges granted.