The Dispatch System Connector plugin provides a central point from which you can connect computer-aided dispatch (CAD) systems to Security Center. When the CAD system receives calls, Security Center generates events that are visible in a list and on maps.
You can use the plugin to do the following:
- Ingest computer-aided dispatch (CAD) calls for service from third-party systems using the CAD Ingestion Service.
- Send CAD calls directly to the CAD Ingestion Service REST API using the HTTPS protocol.
- Use the CAD Ingestion Service to poll for CAD calls from the third-party CAD system.
- Route CAD calls to the computer-aided dispatch using geofences displayed in Genetec Citigraf™.
- Map category codes independently for each provider of CAD data to ensure each code in the third-party system maps to a category known to Citigraf.
- Emphasize specified alerts in Citigraf by configuring highlights for specific category codes.
- Configure data retention (location and duration) for each provider sending CAD data to your organization.
Administrator tasks using Config Tool
- Configure the plugin REST API
- Configure the CAD Ingestion Service
- Configure specific category code mappings for their CAD provider
- Configure the specific settings for their CAD provider:
- Provider type
- Data retention
- Authorities (the provider organization supplying the CAD data)