Resetting passwords for RabbitMQ user accounts - Genetec Mission Control™

Genetec Mission Control™ Administrator Guide

Applies to
Genetec Mission Control™
Last updated
Content type
Guides > User guides
Genetec Mission Control™

If you lose the password for the RabbitMQ account that was created during the Genetec Mission Control™ installation, you can change the password from the RabbitMQ command prompt.


The Incident Manager role in Config Tool is red.


Without valid RabbitMQ logon credentials, you cannot connect to the RabbitMQ service from Config Tool. Without establishing a connection, the Incident Manager role goes offline and turns red.


To reset the password for your RabbitMQ account:
  1. Open an elevated command prompt in Windows:
    1. In the Windows search box, type cmd.
    2. Press Ctrl+Shift+Enter.

      The User Account Control window opens and prompts you to run as administrator.

    3. Click Yes.
  2. Navigate to the RabbitMQ sbin folder.
    NOTE: It is usually found in C:\Program Files\RabbitMQ Server\rabbitmq_server-x.y.z\sbin.
  3. To see the current list of users in RabbitMQ, execute the following command:

    rabbitmqctl list_users

  4. Reset the password of your specific RabbitMQ account by executing the following command:

    rabbitmqctl change_password <user> <new password>

    NOTE: If an Erlang cookie authentication failure prevents the rabbitmqctl commands from being executed, you must synchronize the .erlang.cookie files on your machine. For more information, refer to the RabbitMQ installation instructions.
  5. Update the RabbitMQ logon credentials in Config Tool under Incident Manager > Properties.