To ensure that a specific type of incident is always dealt with in the same way
regardless of who responds to the incident, you can configure a standard operating procedure
(SOP) for each type of incident.
What you should knowA standard operating procedure (SOP) or incident procedure is a
series of steps that the operator must follow before changing an incident state to
Resolved. Each step can range from a simple task, such as Call 911, to
a complex task that requires support documents to accomplish. All actions taken by the
operator are logged by the system in the incident history for audit
To configure the SOP for an incident:
On the incident Procedure page, do one of the following.
NOTE: Although we do our best to keep our videos current, the
information presented in this video might become outdated with each new release. If you
find anything wrong with this video, feel free to contact