If you need to add custom incident priorities and states, or change the incident state transition rules in your system, you can do so by configuring the Incident Manager role settings in Genetec Mission Control™.
The Incident Manager is the central role that recognizes situational patterns, and triggers incidents in a Genetec Mission Control™ system. This role manages the incident workflows and keeps track of all user activities that are related to incidents.
What you should know
The Incident Manager role is automatically created when you upgrade your Security Center system to Genetec Mission Control™, and is hosted by default on your main server. There can be only one instance of this role on your system.
- From the Config Tool home page, open the System task and click the Roles view.
- Select the Incident Manager role, and click the Resources tab.
(Optional) Add secondary servers to the Incident Manager role to support
For more information, see Setting up role failover.
Configure the Incident
The default database name is IncidentManagement. This database is used to store the configurations for the incident types and categories, and the incident activity trails.NOTE: The settings and incident icons of the Incident Manager role are stored in the Directory database.
Click the Properties tab, and configure the general incident
- Retention period
- Specify how long you want to keep incidents in the system after they are closed. This value can be individually defined for each incident type.
- You can add custom values to the predefined incident priorities: Low, Medium, High, and Critical. Use the arrow buttons to change the order of the priorities. You cannot rename or delete the predefined priorities.
Click Show advanced options, and configure the advanced incident
- Auto-assign mode
- Enable this option to let the system automatically assign incident management profiles to users when they log on.
- RabbitMQ is the message broker software used by Genetec Mission Control™ and other Security Center components. The RabbitMQ server runs on your main server by default. If your RabbitMQ server runs on a different server or uses different logon parameters, change them here. If you have set up RabbitMQ failover, add the IP address of all your RabbitMQ servers here.
- Document management
- You must configure the document location before you can add support documents for
- Document API port
- Port (default=8083) used by the role to upload and download web documents.
- Document location
- Path to the Genetec Mission
library folder (\MCLibrary) on the server hosting the
Incident Manager role. If you are setting up role failover, you must enter a
network path that is accessible from all servers assigned to the role.Tip: If you use a shared network drive for documents related to incidents, when you copy incident configurations to a new system or restore the Genetec Mission Control™ database you need not recreate the document library.
- Open document trash folder
- The Trash folder () button is enabled only if you have deleted documents from your library. For auditing purposes, the system never deletes your documents. Documents that you replace or delete from the library are moved to the trash folder (\MCLibrary\Trash). If the document library uses a local folder on the Incident Manager server, you can only open the trash folder if you are running Config Tool on that server.
- Export settings
- You can choose the logo for your incident exports. By default, the incident exports
include the Genetec Mission
- Branding image
- You can choose one of the following options to appear on your incident exports:
- No branding logo.
- Mission Control logo
- The default Genetec Mission Control™ logo.
- Custom logo
- Your own logo. You can click the folder icon and choose an image with 256 x 256 pixels or above in size. The image is resized to 300 x 300 pixels with the same aspect ratio.
- Custom columns
- You can choose additional information you want to display in the Incident
report task and the incident list view in the Incident
- Alarm context
- Display the context of a triggered alarm related to an active incident. This option is not selected by default.
- Click Apply.
- Click the States tab, configure the incident states, and click Apply.
- Click the Events tab, specify the Security Center event types that will be processed by Genetec Mission Control™, and click Apply.
- If RabbitMQ is not installed on the same server as the Incident Manager role, copy the RabbitMQ certificates to the Incident Manager server.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.
NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.