Configuring the Incident Manager role - Genetec Mission Control™ 2.13.3.0

If you need to add custom incident priorities and states, or change the incident state transition rules in your system, you can do so by configuring the Incident Manager role settings in Genetec Mission Control™.

1. From the Config Tool home page, open the System task and click the Roles view.
2. Select the Incident Manager role, and click the Resources tab.
3. (Optional) Add secondary servers to the Incident Manager role to support failover.
   For more information, see Setting up role failover.
4. Configure the Incident Manager database.
   The default database name is IncidentManagement. This database is used to store the configurations for the incident types and categories, and the incident activity trails.

   NOTE: The settings and incident icons of the Incident Manager role are stored in the Directory database.
5. Click the Properties tab, and configure the general incident management settings:

   Retention period

   Specify how long you want to keep incidents in the system after they are closed. This value can be individually defined for each incident type.

   Priorities

   You can add custom values to the predefined incident priorities: Low, Medium, High, and Critical. Use the arrow buttons to change the order of the priorities. You cannot rename or delete the predefined priorities.

6. Click Show advanced options, and configure the advanced incident management settings:

   Auto-assign mode

   Enable this option to let the system automatically assign incident management profiles to users when they log on.

   RabbitMQ

   RabbitMQ is the message broker software used by Genetec Mission Control™ and other Security Center components. The RabbitMQ server runs on your main server by default. If your RabbitMQ server runs on a different server or uses different logon parameters, change them here. If you have set up RabbitMQ failover, add the IP address of all your RabbitMQ servers here.

   Document management

   You must configure the document location before you can add support documents for Genetec Mission Control™.

   Document API port

   Port (default=8083) used by the role to upload and download web documents.

   Document location

   Path to the Genetec Mission Control™ document library folder (\MCLibrary) on the server hosting the Incident Manager role. If you are setting up role failover, you must enter a network path that is accessible from all servers assigned to the role.

   Tip: If you use a shared network drive for documents related to incidents, when you copy incident configurations to a new system or restore the Genetec Mission Control™ database you need not recreate the document library.

   Open document trash folder

   The Trash folder () button is enabled only if you have deleted documents from your library. For auditing purposes, the system never deletes your documents. Documents that you replace or delete from the library are moved to the trash folder (\MCLibrary\Trash). If the document library uses a local folder on the Incident Manager server, you can only open the trash folder if you are running Config Tool on that server.

   Export settings

   You can choose the logo for your incident exports. By default, the incident exports include the Genetec Mission Control™ logo.

   Branding image

   You can choose one of the following options to appear on your incident exports:

   None

   No branding logo.

   Mission Control logo

   The default Genetec Mission Control™ logo.

   Custom logo

   Your own logo. You can click the folder icon and choose an image with 256 x 256 pixels or above in size. The image is resized to 300 x 300 pixels with the same aspect ratio.

   Custom columns

   You can choose additional information you want to display in the Incident report task and the incident list view in the Incident monitoring task:

   Alarm context

   Display the context of a triggered alarm related to an active incident. This option is not selected by default.

7. Click Apply.
8. Click the States tab, configure the incident states, and click Apply.
9. Click the Events tab, specify the Security Center event types that will be processed by Genetec Mission Control™, and click Apply.
10. If RabbitMQ is not installed on the same server as the Incident Manager role, copy the RabbitMQ certificates to the Incident Manager server.