If you have large workflows, you can consolidate the workflow view by using the Sequence activity or Flowchart activity.
Managing incident workflow views with the Sequence activity
There are two ways to organize items in your workflow into groups:For example, consider the following workflow:
- Sequence activity
- Flowchart activity
You can group all these activities into a Sequence activity to streamline the appearance of the workflow:
You can double click inside the Sequence activity to see the detailed flow of steps. You can click the title bar of the Sequence activity to change the name of this group of activities.
Workflows can have multiple Sequence activities. Each Sequence activity can be used multiple times in the workflow.
- To copy a Sequence box, right-click the box and select Copy
- To paste the Sequence box, right click the desired location and select Paste.
Managing incident workflow views with the Flowchart activity
You can also use the Flowchart activity to group a set of activities. You can nest multiple Flowchart activities under the primary workflow flowchart configuration.