Genetec Mission Control™ incident - Automation tab - Genetec Mission Control™ 3.0.4.0

Genetec Mission Control™ Administrator Guide 3.0.4.0

Applies to
Genetec Mission Control™ 3.0.4.0
Last updated
2022-02-02
Content type
Guides > Administrator guides
Language
English
Product
Genetec Mission Control™
Version
3.0

On the incident Automation tab, you can define how the system changes the properties of an incident and how it responds automatically to user actions, events, and other incident events.

Configure a flowchart using flowchart activities. The available activities are described in following sections. If there are errors in your flowchart, error messages appear at the bottom of the Automation tab.

Incident management activities

The following incident management activities are available:
Aggregate event
Must come immediately after the Wait for event activity. Add the event that matched the Wait for event activity to the event history associated to this incident.
NOTE: The Wait for event activity now incorporates auto-aggregation to the incident and an explicit Aggregate event activity is no longer required.
Change additional field value
Update the value of user defined Additional fields using user input or inputs aggregated from the specified events.
Change description
Replace the incident description with the specified text.
Change incident state
Forcibly change the incident to the specified state, regardless of its current state.
Change incident type
Change the incident type. You can transition from normal to normal, normal to collaborative, or collaborative to collaborative incident types.

This activity must be last in the automation workflow because it ends the current automation workflow and starts a new automation workflow using the new incident type.

NOTE: The Wait for TTR event, including time to response not respected and time to resolution not respected events, can only be triggered once. If an incident type is changed using this automation workflow activity, these events cannot be triggered a second time.
Change priority
Change the incident priority to the specified priority.
Close incident
Close the incident when its state changes to the specified state. Specify the following:
State
Set the state that the incident must reach to trigger the Close incident activity.
Delay
Set the number of seconds, minutes, or hours after which the incident must be closed.
This activity must be the last one in the automation workflow.
Column color
Highlight the incident in the incident list by changing the background color of the selected columns or the entire row. To remove the highlight, change the color back to default. There is a custom palette of colors available in addition to the basic palette.
Dispatch Incident
Send the incident to selected users or user groups. Select one of the following options:
Forward
Forward the incident to additional recipients.
NOTE: Forwarding an incident does not change the ownership of that incident.
Transfer
Transfer the incident to selected recipients.
NOTE: Transferring an incident releases ownership of that incident, when the owner does not see the incident in the incident monitoring list anymore.
Enable/Disable state transition
Enable or disable the option to manually change an incident state in the Incident monitoring task.
NOTE: This does not affect the system's ability to change the incident state if the Change incident state activity is configured in the incident automation workflow. Users who have the Forcibly close unresolved incidents or Forcibly resolve incidents having non-validated steps privilege can also override this selection.
Export incident
Export the incident to a specified folder in either XML, PDF, or HTML format.
Reminder
Display a reminder in the notification tray of all incident recipients who are online.
Recurrence
The interval at which the reminder notification is displayed throughout the life of the incident. Select one of the following:
Every minute
Every minute.
Hourly
At a specified minute of every hour.
Daily
At a specified time every day.
Weekly
At a specified day and time every week.
On startup
Immediately.
Interval
At a regular time interval in days, hours, and minutes, starting from the time the reminder is created.
Display a specific message
Display a text message with the incident reminder.
Trigger incident
Incident type to trigger every time the reminder is displayed.
Trigger and add sub-incident
Trigger a sub-incident and add it to a collaborative incident.
NOTE: This activity is only valid when triggered in the automation workflow of either a collaborative incident or a sub-incident of a collaborative incident. When used in the automation workflow of a sub-incident, the incident triggered in this activity will be aggregated to the parent collaborative incident.
Trigger incident
Trigger an incident. You can optionally include a comment and the area where the incident occurred.
Wait for dynamic user procedure steps
Wait for one dynamic user procedure step from this incident type to be resolved with a specific answer. You can specify multiple steps, and this activity will wait for the first among the selected steps to be resolved.
Wait for event
Wait for an event to occur. You must specify the following:
Event category
Security Center or any custom plugin that is installed.
Wait for event
The event you are waiting for. Select one of the following:
Any event
All events match your criteria.
Any event except
Specify a list of events that do not match your criteria.
Specific events
Specify a list of events that match your criteria.
Tip: Click to add precision to the event filtering using parameters such as Priority, State, Trigger entity, and so on.
Previous event
The event that must precede the event you are waiting for. Select one of the following:
Don't care
A previous event is unnecessary.
Any event
Any event is acceptable.
Any event except
Any event is acceptable except the ones you include in the exclusion list.
Specific events
Only an event found in the specified list is acceptable.
Event source and alarm configuration options
Choose to configure Event sources and Related alarms or select the Aggregate all related alarm instances option.
Event source
Specify the common source for your events.
Don't care
The source is not important.
Specific source
Specify a list of entities that are eligible as event source.
Any source except
Any source is acceptable as long as it is not found in the specified exclusion list.
Incident location
The entity on which the incident is active. It may be an area, video entity, door, and so on.
Incident area
The area in which the incident is active. Child entities of this area are included, unless they are area entities.
Related alarms
Specify alarms associated with the incident.
Don't care
The source is not important.
Specific source
Specify a list of alarms that impact incident management.
Incident alarms
Aggregates events from a previously aggregated alarm.
Aggregate all related alarm instances
Select this option to aggregate all events of the previously aggregated alarm instance, irrespective of event source and related alarms selection.
Add custom field
You can select relevant custom fields such as Alarm context.
NOTE: When the Wait for event activity is used in a automation workflow, the event specified is always aggregated to the incident and you do not need to add an Aggregate event activity.
Wait for incident priority
Wait for any or a specified incident priority.
Wait for incident state
Wait for any or a specified incident state.
Wait for TTR event
Wait for incident response time not respected, incident resolution time not respected, or the first of either event to occur. You must specify at least one of the following:
Granted incident response time not respected
Trigger when the maximum response time granted to this incident type has not been met.
Granted incident resolution time not respected
Trigger when the minimum or maximum time granted to resolve this incident type has not been met.
dynamic user procedure step resolution time not respected
Trigger when the minimum or maximum time granted to resolve one or more dynamic procedure steps for this incident type has not been met.

Security Center activities

Only the following Security Center actions are supported as flowchart activities:
Acknowledge alarm
Acknowledges the alarm that triggered this incident and any additional alarm instances that have been aggregated to this incident. Select one of the following:
Acknowledged (Default)
The system automatically acknowledges the alarm.
Acknowledged (Alternate)
The system automatically acknowledges the alarm using the alternate mode.
Acknowledged (Forcibly)
The system forcibly acknowledges the alarm.
Arm zone
Arms the selected Virtual zone.
Cardholder
Activates or deactivates cardholders related to the incident or all cardholders enrolled in the system.
Credential
Activates or deactivates credentials related to the incident or all credentials enrolled in the system.
Disarm zone
Disarms the selected Virtual zone.
Display entity
Displays a selected entity in the Security Desk Monitoring task of configured recipients. You must specify the following:
User, User group
The user or user group who will receive the selected entity.
Owner only
When selected, only the incident owner will receive the selected entity. This setting overrides other configured recipients.
Display entity
The entity to display.
Video mode
The following options are available for camera entities:
  • Live
  • Playback from current time
  • Playback from incident trigger time
Maintenance
Choose to turn on or turn off maintenance mode for selected source entities related to the active incident.
Play a sound
Plays a sound bite in a user or user group’s Incident monitoring task in Security Desk. This action is ignored if the user's Incident monitoring task is not open. You must specify the following:
User, User group
Select a user or user group.
Sound to play
Select the .wav file to play. The standard alert sound files that come with the installation are located in C:\Program files\Genetec Security Center <Version>\Audio.
PTZ command
Commands the PTZ camera to perform an action. You must specify the following:
Action
The PTZ action to perform. Select one of the following:
Go to preset
Commands the PTZ camera to go to the specified preset.
Run a pattern
Commands the PTZ camera to run the specified pattern.
Go home
Commands the PTZ camera to go to its home position. Not all PTZ cameras support this feature.
Camera
The PTZ camera to perform the selected action.
Public addressing
Send an .mp3 or .wav audio message to selected recipients or to the incident location.
NOTE: A compatible Sipelia™ version must be installed on the Genetec Mission Control™ server. For more information about configuring Sipelia™ Public address, see the Sipelia™ User Guide.
Reboot unit
Reboots one or more units. You can select a dynamic source, such as incident location, or a static source, such as a video unit or an access control unit.
Reset area people count
Resets the people counter in the selected area.
Run a macro
Executes the selected macro. You must specify an execution context:
Use default execution context
Context variables are populated with values from the Default execution context page of the macro in Config Tool.
Override context manually
Context variables are populated with values that you specify in the automation workflow activity.
Override context using incident properties
Specific context variables are populated with the matching incident property.
Send an email
Sends an email to a user or user group. All selected recipients must have an email address set up in their profile, and the mail server must be configured for Security Center, or the action is ignored. Specify the following:
Recipients
The users or user groups who should receive the email.
Subject
The email subject.
Message
The email message.
Add field
Add context variables such as Incident ID, Source entities, and more to the subject, message, or both. Before sending the email, these variables are automatically populated with information from the incident.
Latest Activity
Add one or more of the following placeholders to the Message field:
  • System actions
  • Comments
  • SOP completion
  • Monitoring
  • Warnings
  • TTR Events
  • Notes

These placeholders are automatically populated with the latest information when the email is sent.

Set threat level
Sets a threat level on your Security Center system, or the incident location. You must specify the following:
Threat level
The threat level to set.
Area
The area to set the threat level on. The area can be your entire system, or the incident location.
Trigger alarm
Triggers one or more alarms. This action might generate additional events, depending on the alarm configuration. You can aggregate all the alarms triggered to the incident by selecting the Aggregate alarms option.
NOTE: You must select the Aggregate alarms option for the alarm to be acknowledged by the Acknowledge alarm activity.
Trigger output
Triggers one or more entity outputs. You can select the desired output behavior.

For more details on output behaviors, see About output behaviors and Output behavior - Properties tab in the Security Center Administrator Guide.

Unlock door explicitly
Temporarily unlocks the specified door for five seconds, or the standard grant time configured for that door.

Generic activities

The following activity types are generic flowchart activities. You can use them to hide details from your top-level flowchart.
Conditional activities
Add IF-ELSE conditions.
Delay
Pause the automation workflow for the specified duration.
Flowchart
Add a flowchart.
Parallel tasks
Add a node for parallel tasks. Each parallel task can be an activity, a flowchart, or a sequence of activities. By default, you exit the node when all of the parallel tasks are completed, or you can exit when just one of the parallel tasks is complete.
CAUTION:
If a parallel task contains an infinite loop and you select Exit when all branches are completed, this activity might continue until the incident is closed.
Sequence
Add a sequence of activities.

Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.

NOTE: Although we do our best to keep our videos current, the information presented in this video might become outdated with each new release. If you find anything wrong with this video, feel free to contact us.