You can optimize your incident response process by dispatching incidents to the
specific security operators who are most suitable to respond to the incident. Suitability can be
based on the area an operator is responsible for, their work shift, and whether or not they are
online when the incident occurs.
What you should know
If you have multiple teams of security operators, each assigned to monitor a specific
area following a specific schedule, you can program Genetec Mission Control™ to only dispatch an incident to the team that
is expected to handle that type of incident.
Procedure
On the incident Recipients page, click the
Specific dispatch option.
When the Specific option is enabled, incidents are only
dispatched to the recipients you configure.
You can select from two modes:
Simple
In the simple mode, incidents are dispatched
to all configured recipients. If a user is not online when the incident is
dispatched, they receive the dispatch notification when they log on.
Advanced
In the advanced mode, you can add
suitability criteria (time and location of occurrence of the incident) to each
configured recipient. An incident is dispatched to a recipient only if it
matches the suitability criteria of the recipient. An incident is not dispatched
to a configured recipient if they are not online at the time the incident is
triggered. For this reason, you must also configure a secondary group of
recipients who can respond to an incident if none of the primary recipients are
available.
Click Advanced to select the advanced mode (Simple mode is the
default).
If you had recipients configured in the simple mode, they will be discarded. Click
Apply to confirm.
Under the recipient list to the left, click Add an item ().
In the dialog box that opens, enter the location (Areas) and
time (Schedules) of occurrence of the incidents, and the
Recipients (users and user groups) this type of incident is
dispatched to.
You must specify all three parameters.
Click OK.
Add more recipient groups if necessary.
Under the recipient list to the right, click Add an item ().
In the dialog box that opens, select the users and user groups that the incident is
dispatched to when no primary recipients are available, and click
Add.
Click Apply.
Results
Watch this video to learn more. Click the
Captions icon (CC) to turn on video
captions in one of the available languages.
NOTE:Although we do our best to keep our videos current, the
information presented in this video might become outdated with each new release. If you
find anything wrong with this video, feel free to contact
us.
Example
In the following example, if the incident does not occur in Montreal or Paris during
office hours or weekend hours, and if no one from the Montreal, Paris, or Weekend teams are
online when the incident occurs, the incident is dispatched to the Supervisors user
group.