Genetec Mission Control™ incident - Properties tab - Genetec Mission Control™ 3.0.6.0

General

Sub-incidents

(Collaborative incident only) Other incidents that must be triggered automatically when the collaborative incident is triggered and that must be resolved for the collaborative incident to be resolved.

Play a sound

The sound that plays when an incident of this type occurs. Click Play () to hear the sound. The sounds are defined in the General settings - Audio page of the Config Tool's System task.

Priority

Default priority for this type of incident. The incident priority can be changed by the incident owner while the incident is still active. The incident owner needs the Change incident priorities privilege to do so. The incident priority values are defined in the Incident Manager - Properties page.

Retention period

Specify how long you want to keep incidents of this type in the system after they are closed. This parameter overrides the one defined at the Incident Manager role level.

Video display option

When cameras are attached to this type of incident, select whether to display live video, playback video (default), or both, when the incident is displayed.

Live

Display live video.

Playback

Display playback video.

Live and playback

Rotate between displaying live and playback video.

Allow manual trigger

Turn this option on (default=off) to allow this incident to be triggered manually or through an event-to-action. For example, the Child lost incident cannot be automatically detected by the system, and must therefore be triggered manually.

Auto-close

Turn this option on (default=off) if you want the system to close the incident automatically if no one takes ownership of it after a specified time. When an incident is triggered with the Auto-close option on, the starting state is set to New (Closed - Pending).

Auto-open in Monitoring task

Turn this option on (default=off) if you want the system to automatically open the triggered incident in the Monitoring task. When multiple incidents configured for auto-open are triggered, they get queued. The number of incidents queued with auto-open is displayed in the Security Desk notification tray.

NOTE:

• This does not assign ownership of the incident.
• Logging off clears the queue.

Export on close

Turn this option on (default=off) if you want the system to automatically export an incident when closed. Configure the incident export format and location in Incident Manager > Properties > Export settings.

Response and resolution time

Maximum response time granted

Turn this option on (default=off) to specify a maximum amount of time in days, hours, minutes, or seconds to move incidents of this type from New to any other state.

Send notification when time is not respected

Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the maximum response time was not respected. These notifications are received in the notification tray.

Minimum resolution time granted

Turn this option on (default=off) to specify a minimum amount of time in days, hours, minutes, or seconds to move incidents of this type from initial response to Resolved.

Send notification when time is not respected

Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the minimum resolution time was not respected. These notifications are received in the notification tray.

Maximum resolution time granted

Turn this option on (default=off) to specify a maximum amount of time in days, hours, minutes, or seconds to move incidents of this type from initial response to Resolved.

Send notification when time is not respected

Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the maximum resolution time was not respected. These notifications are received in the notification tray.