Glossary for Genetec Mission Control™ - Genetec Mission Control™

Genetec Mission Control™ Administrator Guide

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Genetec Mission Control™
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Genetec Mission Control™
Administrator guides

allowed user

An allowed user of a Genetec Mission Control™ profile is a user to whom the profile can be assigned, as long as the user is connected to Security Center through Security Desk.


Automation is a series of activities associated to an incident type. These activities are performed by the system during the life cycle of an incident. The activities can change the incident state and properties, affect other entities in the system, or simply wait for a condition to become true. The automation workflow helps automate simple tasks, such as exporting the incident when it is resolved, so operators can focus on more complex ones. (Replaces the term incident workflow)

collaborative incident

A collaborative incident is an incident type that requires the collaboration of multiple teams to resolve. Each team has specific tasks to follow, which are represented by sub-incidents. The collaborative incident is resolved when all its sub-incidents are resolved.

dynamic user procedure

A dynamic user procedure (or dynamic SOP) is a standard operating procedure where the step sequence depends on the response provided by the operator at each step. The dynamic SOP is represented by a flowchart in Config Tool.
Also known as: dynamic SOP


Failover is a backup operational mode in which a role (system function) is automatically transferred from its primary server to a secondary server that is on standby. This transfer between servers occurs only if the primary server becomes unavailable, either through failure or through scheduled downtime.


The Federation™ feature joins multiple, independent Genetec™ IP security systems into a single virtual system. With this feature, users on the central Security Center system can view and control entities that belong to remote systems.

Genetec Mission Control™

Genetec Mission Control™ is a collaborative decision management system that provides organizations with new levels of situational intelligence, visualization, and complete incident management capabilities. It allows security personnel to make the right decision when faced with routine tasks or unanticipated situations by ensuring a timely flow of information. To learn more about Genetec Mission Control™, refer to the Genetec™ resource center.

Genetec Mission Control™ Web API

The Genetec Mission Control™ Web API is a suite of development tools with which our partners and customers can enhance their collaborative decision management systems by integrating additional software and custom functionality.

High availability

High availability is a design approach that enables a system to perform at a higher than normal operational level. This often involves failover and load balancing.

incident (Genetec Mission Control™)

A Genetec Mission Control™ incident is an undesirable or unusual situation that needs investigation and resolution, or a routine, scheduled task that requires monitoring.

incident category

An incident category is an entity that represents a grouping of incident types that have similar characteristics.

Incident configuration

The Incident configuration task is an administration task that you can use to configure the incident types, the incident categories, and the support documents for Genetec Mission Control™. You can also use this task to generate reports on the changes made to incident types.

Incident Manager

The Incident Manager is the central role that recognizes situational patterns, and triggers incidents in a Genetec Mission Control™ system. This role manages the automation workflows and keeps track of all user activities that are related to incidents.

Incident monitoring

The Incident monitoring task is an operation task that you can use to monitor and respond to incidents. From this task, you can see the incidents displayed on a map, thus improving your situational awareness.

incident owner

The incident owner is the incident recipient who took ownership of the incident. Only the incident owner can take actions to resolve the incident. An incident can only have one owner at a time.

incident recipient

An incident recipient is a user or user group that the incident has been dispatched to. Incident recipients can see the incident in the Incident monitoring task.

Incident report

The Incident report task is an investigation task that you can use to search, review, and analyze Genetec Mission Control™ incidents.

incident supervisor

An incident supervisor is a user who sees an incident in the Incident monitoring task because they supervise the incident recipients. Incident supervisors are not incident recipients themselves. A user cannot be both supervisor and recipient of the same incident.

incident trigger

An incident trigger is an event or a sequence of events that can trigger an incident. The Genetec Mission Control™ Rules Engine looks for specific combinations of events (type, time, correlation, and frequency) to determine whether to trigger an incident.

incident type

An incident type entity represents a situation that requires specific actions to resolve it. The incident type entity can also be used to automate the incident detection in Genetec Mission Control™ and to enforce the standard operating procedures that your security team must follow.


The Monitoring task is an operation task that you can use to monitor and respond to real-time events that relate to selected entities. Using the Monitoring task, you can also monitor and respond to alarms.


A profile in Genetec Mission Control™ is an incident filter used to distribute active incidents among the operators who are currently logged on to the system. Profiles filter incidents by type and by occurrence location.

Rules Engine

The Rules Engine is the component of the Genetec Mission Control™ system that analyzes and correlates the events collected by Security Center, based on predefined rules. The Rules Engine uses these events to detect and trigger incidents in the Genetec Mission Control™ system.

simple user procedure

A simple user procedure (or simple SOP) is an ordered list of steps that do not involve multiple-choice questions. Operators might be allowed to resolve the incident without validating all the steps, or to complete the steps out of sequence, depending on the configuration.
Also known as: simple SOP

standard operating procedure

A standard operating procedure (SOP) or user procedure is a series of steps that the operator must follow before changing an incident state to Resolved. Each step can range from a simple task, such as Call 911, to a complex task that requires support documents to accomplish. All actions taken by the operator are logged by the system in the incident history for audit purposes.

standard operating procedure (SOP)

Acronym: SOP

Also known as: user procedure

threat level

Threat level is an emergency handling procedure that a Security Desk operator can enact on one area or the entire system to deal promptly with a potentially dangerous situation, such as a fire or a shooting.

Time To Response or Time To Resolution

Time To Response or Time To Resolution (collectively TTR) are metrics used in Genetec Mission Control™ that refer to how long it takes to respond to incidents, and resolve incidents and dynamic standard operating procedure steps.

Time To Response or Time To Resolution (TTR)

Acronym: TTR

user procedure

Replaces the term "incident procedure". See "standard operating procedure".

validated step

A validated step in an standard operating procedure (SOP) is a step that is either completed or skipped with a justification.


The Vault is a tool that displays your saved snapshots and exported G64, G64x, and GEK (encrypted) video files. From the Vault, you can view the video files, encrypt and decrypt files, convert files to ASF, or package files with the Genetec™ Video Player.