A Genetec Mission Control™ incident is an undesirable or unusual situation that needs investigation and resolution, or a routine, scheduled task that requires monitoring.
In this example, when three separate events occur at the same time (Door forced open, Motion detected on camera, and Glass break), the Breaking and entering incident is automatically triggered. Incidents can be triggered by multiple possible sources, and they are usually not all active at the same time. The rules for automatic incident triggering are configured by an administrator.
If witnesses report problems that do not automatically trigger incidents, security operators can trigger incidents manually.
Incidents go through a series of preconfigured states, which depend on operator actions and other events that occur in the system:
- When an incident is created, it is in the New state.
- When an operator responds to the incident, the state changes to In Progress.
- After all of the procedure steps are completed, or when the system events and alarms have all been acknowledged, the state changes to Resolved.
- The incident can then be changed to Closed.