Configuring incident supervisors for Mission Control - Mission Control 3.2.0.0

Genetec Mission Control™ Administrator Guide 3.2.0.0
Product
Mission Control
Content type
Guides > Administrator guides
Version
3.2
Release
3.2.0.0
Language
English
Last updated
2023-10-19

To allow supervisory users to see the incidents dispatched to the people they manage, you must configure them as incident supervisors of the people they manage.

What you should know

An incident supervisor is a user who sees an incident in the Incident monitoring task because they supervise the incident recipients. Incident supervisors are not incident recipients themselves. A user cannot be both supervisor and recipient of the same incident.

When a user skips a step in the standard operating procedure (SOP), the system immediately sends a message to their supervisor. The message stays in the supervisor's notification tray until the incident is closed.

Procedure

  1. From the Config Tool home page, open the User management task.
  2. Select the user you want to configure as a supervisor, and click the Supervision tab.
  3. In the Supervisor of field, click Add an item (), and select the users and user groups that you want this user to supervise.
  4. Click OK > Apply.