Mission Control incident - Properties tab - Mission Control 3.2.0.0

Genetec Mission Control™ Administrator Guide 3.2.0.0

Product
Mission Control
Content type
Guides > Administrator guides
Version
3.2
Release
3.2.0.0
Language
English
Last updated
2023-10-19

On the Incident Properties page, you can configure the sub-incidents (for collaborative incidents), the priority, the retention period, and many other characteristics of the incident type.

General

Sub-incidents
(Collaborative incident only) Other incidents that must be triggered automatically when the collaborative incident is triggered and that must be resolved for the collaborative incident to be resolved.
Play a sound
The sound that plays when an incident of this type occurs. Click Play () to hear the sound. Sounds can be configured to play once or continuously when an incident occurs. The sounds are defined in the General settings - Audio page of the Config Tool's System task.
Priority
Default priority for this type of incident. The incident priority can be changed by the incident owner while the incident is still active. The incident owner needs the Change incident priorities privilege to do so. The incident priority values are defined in the Incident Manager - Properties page. Incidents queued to auto-open are opened based on their priority. Incidents having the same priority will auto-open based on their trigger time.
Retention period
Specify how long you want to keep incidents of this type in the system after they are closed. This parameter overrides the one defined at the Incident Manager role level.
Video display option
When cameras are attached to this type of incident, select whether to display live video, playback video (default), or both, when the incident is displayed.
Live
Display live video.
Playback
Display playback video.
Live and playback
Rotate between displaying live and playback video.
Allow manual trigger
Turn this option on (default=off) to allow this incident to be triggered manually or through an event-to-action. For example, the Child lost incident cannot be automatically detected by the system, and must therefore be triggered manually.
Auto-close
Turn this option on (default=off) if you want the system to close the incident automatically if no one takes ownership of it after a specified time. When an incident is triggered with the Auto-close option on, the starting state is set to New (Closed - Pending).
Auto-open in Monitoring task
Turn this option on (default=off) if you want the system to automatically open the triggered incident in the Monitoring task. When multiple incidents configured for auto-open are triggered, they get queued based on their Priority. The number of incidents queued with auto-open is displayed in the Security Desk notification tray.
NOTE:
  • This does not assign ownership of the incident.
  • Logging off clears the queue.
Export on close
Turn this option on (default=off) if you want the system to automatically export an incident when closed. Configure the incident export format and location in Incident Manager > Properties > Export settings.

Response and resolution time

Maximum response time granted
Turn this option on (default=off) to specify a maximum amount of time in days, hours, minutes, or seconds to move incidents of this type from New to any other state.
Send notification when time is not respected
Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the maximum response time was not respected. These notifications are received in the notification tray.
Minimum resolution time granted
Turn this option on (default=off) to specify a minimum amount of time in days, hours, minutes, or seconds to move incidents of this type from initial response to Resolved.
Send notification when time is not respected
Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the minimum resolution time was not respected. These notifications are received in the notification tray.
Maximum resolution time granted
Turn this option on (default=off) to specify a maximum amount of time in days, hours, minutes, or seconds to move incidents of this type from initial response to Resolved.
Send notification when time is not respected
Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the maximum resolution time was not respected. These notifications are received in the notification tray.
NOTE: Maximum response time granted, Minimum resolution time granted, and Maximum resolution time granted are independent values.
When any response and resolution time properties are turned on:
  • Granted time not respected events are logged with incident activities.
  • Granted time not respected criteria can be used to filter incidents when generating an incident report.
  • A granted time not respected event can be used to trigger the Wait for TTR event automation workflow activity.

Additional field

Select supplementary Additional fields
This includes the list of Additional fields that you can manually add to the incident type in addition to selections made using the Automation activities or User procedure.