On the Incident Properties page, you can configure the sub-incidents (for collaborative incidents), the priority, the retention period, and many other characteristics of the incident type.
General
- Sub-incidents
- (Collaborative incident only) Other incidents that must be triggered automatically when the collaborative incident is triggered and that must be resolved for the collaborative incident to be resolved.
- Play a sound
- The sound that plays when an incident of this type occurs. Click
Play (
) to
hear the sound. Sounds can be configured to play once or continuously when an incident
occurs. The sounds are defined in the General settings - Audio page
of the Config Tool's System task. - Priority
- Default priority for this type of incident. The incident priority can be changed by the incident owner while the incident is still active. The incident owner needs the Change incident priorities privilege to do so. The incident priority values are defined in the Incident Manager - Properties page. Incidents queued to auto-open are opened based on their priority. Incidents having the same priority will auto-open based on their trigger time.
- Retention period
- Specify how long you want to keep incidents of this type in the system after they are closed. This parameter overrides the one defined at the Incident Manager role level.
- Video display option
- When cameras are attached to this type of incident, select whether to display live
video, playback video (default), or both, when the incident is displayed.
- Live
- Display live video.
- Playback
- Display playback video.
- Live and playback
- Rotate between displaying live and playback video.
- Allow manual trigger
- Turn this option on (default=off) to allow this incident to be triggered manually or through an event-to-action. For example, the Child lost incident cannot be automatically detected by the system, and must therefore be triggered manually.
- Auto-close
- Turn this option on (default=off) if you want the system to close the incident automatically if no one takes ownership of it after a specified time. When an incident is triggered with the Auto-close option on, the starting state is set to New (Closed - Pending).
- Auto-open in Monitoring task
- Turn this option on (default=off) if you want the system to automatically open the
triggered incident in the Monitoring task. When multiple incidents
configured for auto-open are triggered, they get queued based on their
Priority. The number of incidents queued with auto-open is
displayed in the Security Desk notification tray.NOTE:
- This does not assign ownership of the incident.
- Logging off clears the queue.
- Export on close
- Turn this option on (default=off) if you want the system to automatically export an incident when closed. Configure the incident export format and location in .
Response and resolution time
- Maximum response time granted
- Turn this option on (default=off) to specify a maximum amount of time in days, hours,
minutes, or seconds to move incidents of this type from New to any other state.
- Send notification when time is not respected
- Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the maximum response time was not respected. These notifications are received in the notification tray.
- Minimum resolution time granted
- Turn this option on (default=off) to specify a minimum amount of time in days, hours,
minutes, or seconds to move incidents of this type from initial response to
Resolved.
- Send notification when time is not respected
- Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the minimum resolution time was not respected. These notifications are received in the notification tray.
- Maximum resolution time granted
- Turn this option on (default=off) to specify a maximum amount of time in days, hours,
minutes, or seconds to move incidents of this type from initial response to
Resolved.
- Send notification when time is not respected
- Select this option to notify the supervisor of the incident recipients, incident recipients, or the supervisor and incident recipients that the maximum resolution time was not respected. These notifications are received in the notification tray.
NOTE:
Maximum response time granted, Minimum resolution time
granted, and Maximum resolution time granted are
independent values.
When any response and resolution time properties are turned on:
- Granted time not respected events are logged with incident activities.
- Granted time not respected criteria can be used to filter incidents when generating an incident report.
- A granted time not respected event can be used to trigger the Wait for TTR event automation workflow activity.
Additional field
- Select supplementary Additional fields
- This includes the list of Additional fields that you can manually add to the incident type in addition to selections made using the Automation activities or User procedure.