For administrators to configure incidents in Config Tool, and for operators to use the Incident Monitoring and Incident report tasks in Security Desk, the correct user privileges must be granted to their user accounts.
Configuring user privileges for Genetec Mission Control™
Default privileges are assigned to some user groups, such as administrators, operators, and supervisors. Individual users in these user groups inherit their privileges from the parent user group, unless specified otherwise. The operator and supervisor privilege template typically grants them access to Security Desk.
You can configure or modify the user or user group privileges on the Privileges page of the user or user group in the Config Tool User management task.
To learn more about the privilege hierarchy, privilege inheritance, and assigning privileges, see the Security Center Administrator Guide, and the Security Center Hardening Guide.
Administrative privileges
Administrative privileges grant access to Genetec Mission Control™ incident management activities using Config Tool.
By default, administrators have all privileges. However, if you create a user account from one of the other Privilege templates and you want this user to add and configure incidents, the user account requires the following incident management administrative privileges for Config Tool in Genetec Mission Control™:
Privilege | Sub-category of privileges | Includes privileges to | Actions that can be performed |
---|---|---|---|
Incident management (Genetec Mission Control™) | View incident/incident category properties | Modify incident/incident category properties |
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View document properties | Modify document properties | ||
View profile properties | Modify profile properties |
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View incident audit trail report |
Action privileges
Action privileges control the actions that can be performed on Genetec Mission Control™ incidents.
Privilege | Sub-category of privileges | Includes privileges to | Actions that can be performed |
---|---|---|---|
Incidents (Genetec Mission Control™) | Add incident comments | Edit/delete incident comments | |
Add incident reminders | Modify/delete incident reminder | ||
Change profile assignment | |||
Edit incident filter templates | |||
Export incidents | |||
Forward incidents | |||
Link incidents | |||
Monitor incidents set to Testing mode | |||
Take incident ownership | Add attached links | Delete attached links | |
Change incident description | |||
Change incident priority | |||
Forcibly close unresolved incidents | |||
Forcibly resolve incidents having non-validated steps | |||
Override incident ownership | |||
Split on events | |||
Third-party integration mode | |||
Transfer incidents | |||
Transfer to a profile | |||
Trigger incidents | |||
TTR Metrics |
Task privileges
Task privileges control the accessibility of the tasks.
Privilege | Sub-category of privileges | Includes privileges to | Details |
---|---|---|---|
Administration | Incident configuration | Allows the user to run the Incident configuration task in Config Tool. | |
Operation | Incident monitoring | Allows the user to run the Incident monitoring task in Security Desk. | |
Investigation | Incident report | Modify reported incidents (Genetec Mission Control™) | Allows the user to modify Genetec Mission Control™ reported incidents. |
Profile report | Review profile assignments. |