Uninstalling RabbitMQ - Genetec Mission Control™

Genetec Mission Control™ Deployment Guide

Applies to
Genetec Mission Control™
Last updated
Content type
Guides > Deployment guides
Genetec Mission Control™

If your RabbitMQ server service is unable to start or handle messages due to corrupted RabbitMQ installation files, the best option is to perform a clean uninstall of RabbitMQ and then reinstall it.


  1. Go to Start > Control panel > Add or remove programs and uninstall the following programs:
    • RabbitMQ Server <version>
    • Erlang OTP <version>
    • OpenSSL <version>
  2. Press Ctrl+Shift+Esc to open the Task manager.
    • Right click on erl.exe and select End task.
    • Right click on epmd.exe and select End task.
  3. Delete all the installation directories for RabbitMQ and Erlang. this includes the following files and folders:
    • C:\Program Files\erl<erlang version>\
    • C:\Program Files\RabbitMQ Server\
    • C:\Program Files (x86)\Genetec\RabbitMQ\
    • %ProgramData%\Genetec\RabbitMQ\
      NOTE: By default, this path leads to C:\ProgramData\Genetec\RabbitMQ
    • %AppData%\RabbitMQ\
      NOTE: By default, this path leads to C:\Users\<Username>\AppData\Roaming\RabbitMQ
  4. Use Regedit to remove the following registries recursively. You will need to delete the folders and everything inside.
    NOTE: Open the Registry editor by typing Regedit in the Windows search box. Delete files from the following paths:
  5. Delete the .erlang.cookie files from the following locations:
    • C:\.erlang.cookie
    • C:\Windows\.erlang.cookie
    • C:\Windows\System32\config\systemprofile\.erlang.cookie
    • C:\Users\<Username>\.erlang.cookie
    • C:\Windows\ServiceProfiles\LocalService\.erlang.cookie

This completes the manual uninstall of RabbitMQ.