Installing Genetec Mission Control™ 3.0 - Genetec Mission Control™ 3.0.5.0

Genetec Mission Control™ Deployment Guide 3.0.5.0

Applies to
Genetec Mission Control™ 3.0.5.0
Last updated
2022-05-02
Content type
Guides > Deployment guides
Language
English (United States)
Product
Genetec Mission Control™
Version
3.0

To upgrade your Security Center system to a collaborative decision management system, you must install Genetec Mission Control™ on all Security Center servers that host the Directory and Incident Manager roles and on all Security Center client workstations.

Before you begin

  • Read the Genetec Mission Control™ Release Notes for known issues, supported upgrade paths, system requirements, and other information about the release. See the most recent version of the release notes.
  • Close all applications related to Microsoft Management Console (MMC), such as Services, Event Viewer, and so on. They might lock the Security Center services and prevent them from being updated.
  • Install a supported version of Security Center before installing Genetec Mission Control™.
IMPORTANT: Install the same version of Genetec Mission Control™ on the following:
  • All Security Center servers that host the Directory role.
  • All Security Center servers that need to host the Incident Manager role.
  • All Security Center client workstations that need Genetec Mission Control™ features.

Procedure

Download Genetec Mission Control™ 3.0:

  1. Open the GTAP Product Download page.
    You need a username and password to log on to GTAP.
  2. From the Download Finder list, select your version of Security Center.
  3. From the Mission Control section, download the required Genetec Mission Control™ installation package.
    You can also get the Genetec Mission Control™ installation package from your representative of Genetec Inc.
  4. Extract the package and double-click setup.exe.
    The Genetec Mission Control™ installer launches.

Install Genetec Mission Control™:

  1. On the Choose Setup Language page, select English or French and click Next.
  2. On the Welcome to the InstallShield Wizard page, click the links to read Genetec Mission Control™ documentation, and then click Next.
  3. On the License Agreement page, read the terms in the Genetec™ Software License Agreement, select I accept the terms in the license agreement, and then click Next.
  4. On the Setup Type page, choose an installation setup:
    Typical
    This option installs Genetec Mission Control™, Genetec Mission Control™ Web API, Genetec™ Document Service and RabbitMQ on a Security Center server.

    If only Security Center Client is installed, selecting this option only installs Genetec Mission Control™.

    Advanced
    This option opens the Custom Setup page, where you can install Genetec Mission Control™, Genetec Mission Control™ Web API, Genetec™ Document Service or RabbitMQ individually.
    IMPORTANT: If you choose to install RabbitMQ, the latest version is installed.
    Tip: Do not change the existing RabbitMQ hostname.

For Advanced setup type:

  1. Select the application you want to install.
    A custom setup is useful when you want to install one of the applications on another server for high availability.
    Mission Control
    Must be installed on all servers that host the Directory role or the Incident Manager role, and on all client workstations.
    Mission Control Web API
    Must be installed on all servers that host the Incident Manager role.
    Genetec™ Document Service
    Must be installed on all servers that host the Incident Manager role.

    It is required to enable adding documents to an incident in Security Desk.

    RabbitMQ Server
    Can be installed on any server, not necessarily a Security Center server.

    If RabbitMQ is already installed on this machine for another product, clear this option.

    Tip: Do not change the existing RabbitMQ hostname.
    NOTE: The option to Restart Genetec™ Server after installation of selected applications is selected by default.

    If you clear this option, you can manually restart the Genetec™ Server later.

  2. Click Next.

RabbitMQ configuration page

  1. Enter the credentials for the RabbitMQ server on the RabbitMQ Configuration page:
    RabbitMQ configuration page in the Genetec Mission Control™ installation wizard
    Username and Password
    Credentials used by the Incident Manager to connect to the RabbitMQ server.
    Port to use for secure connection (SSL)
    Communication port for connections between Security Center applications and the RabbitMQ server. The default port is 5671.
    NOTE: The Incident Manager role can only connect to RabbitMQ using the SSL port. Using the non-SSL port results in a failed connection. For instructions on modifying the port assignment, see Modifying RabbitMQ ports.

    As of Genetec Mission Control™ 2.13.4.0, the minimum required version of RabbitMQ is 3.8.3.

    Tip: Do not change the existing RabbitMQ hostname.
  2. Click Next.

Genetec Mission Control™ Web API configuration page

  1. Select the Web Documentation check box to access Web API documentation.
    Genetec Mission Control™ Web API port, install location and web documentation configuration page.
    NOTE: (Optional) You can change the default Web API port and install location for Genetec Mission Control™ Web API. The default port is 9550.
  2. Click Next.

Genetec™ Document Service configuration page

  1. (Optional) You can change the default Document Service port and install location for Genetec™ Document Service.
    The default port is 5090.
    Genetec™ Document Service port and install location configuration page.
  2. Click Next.

MongoDB Service Configuration page

  1. The option to run MongoDB as a service is configured by default. You need this for the Document Service to run without errors.
    You can select the option to run MongoDB as a Network Service user or local domain user.
    Optional configuration options for MongoDB Service.
  2. If you did not select the option to restart the Genetec™ Server service as part of the installation, restart it after the installation is complete.

After you finish

Assign the Genetec Mission Control™ privileges to your users.