If RabbitMQ is not deployed on the same server as the Incident Manager role, you must
copy a certificate from the RabbitMQ server to the server hosting the Incident Manager role
after installing or upgrading RabbitMQ.
Procedure
-
On the server hosting the Incident Manager role, create the following folder:
C:\Program Files (x86)\Genetec\RabbitMQ
-
On the server where RabbitMQ is installed, navigate to C:\Program Files
(x86)\Genetec\RabbitMQ and copy the certificate called
Cert.pem.
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On the server hosting the Incident Manager role, navigate to C:\Program Files
(x86)\Genetec\RabbitMQ and paste the Cert.pem
certificate.
-
Repeat steps 2-3 for each server that has RabbitMQ installed separately from the
Incident Manager role.
IMPORTANT: If you are copying multiple certificates from separate RabbitMQ
servers, you must rename them. For example, Cert_server1.pem and
Cert_server2.pem. Renamed certificates must not contain
CA or KEY.
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Restart the Incident Manager role.
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If a secondary server is assigned to the Incident Manager role, repeat the same process
on the secondary server.