You can perform many of the Security Desk incident monitoring and investigation functions from your smartphone using Genetec™ Mobile.
To use Genetec Mission Control™ features on Genetec Mobile, you must do the following:
-
Ensure you have configured the Mobile Server role as specified in the Security Center Administrator Guide .
- Ensure you have compatible version of Genetec Mission Control™ Web API installed on the server that
hosts the Incident Manager role.NOTE: To access Mission Control features on the mobile app, the minimum requirement is Mission Control 2.13.4.0 and Mission Control Web API 2.0.
- Install Genetec Mobile on your smartphones (Android and iOS).
- Configure your networks (WiFi, VPN, and so on) so that the mobile devices can connect to the Mobile Server role.
- Ensure your license supports mobile devices (Number of mobile
devices > 0). To use Mission Control on Genetec Mobile, you must have a valid Mission Control Operator license.NOTE: Each mobile usage or logon by a user with Mission Control privileges consumes one operator license.
- Enable Mission Control features in the mobile app:
- Log on to the mobile app.
Administrator credentials are required to log on for the first time.
- In Config Tool, enable mobile
feature flag:
- Go to .
- In the Features section, select the Mission
Control option.If the Mission Control option does not exist:
- Click
and add the Mission Control option. - In the Feature key dialog box that opens, enter Mission Control.
- Click Add.
- Click
- Log on to the mobile app.