You can take the following actions with the Incidents endpoints.
- Retrieve incidents
- Perform a command:
- Trigger an incident with the option of adding a comment
- Link or unlink incidents
- Retrieve history of events associated with a specified incident
- Perform a commands on a specific incident:
- Add comments
- Add note
- Answer user procedure step
- Change existing comments
- Change incident description
- Change External ID
- Change incident type
- Change incident location
- Change incident priority
- Change incident state
- Clear incident location
- Delete existing comment
- Place incident on hold
- Take ownership or release ownership
- Transfer or forward an incident
- Retrieve all user comments from an active incident's activity log
- Retrieve a list of additional fields used in a specified incident.
- Retrieve the current dynamic user procedure step for an active incident
- Retrieve all events linked to a specified incident
- Retrieve all incidents linked to a specified incident
- Retrieve a list of areas associated to the incident location for a specified incident
- Retrieve a list of entities that were linked manually to a specified incident..
- Retrieve all possible state transitions for an incident
- Retrieve all sources that are related to the specified incident
- Retrieve sub-incident identifiers of an active collaborative incident
- Use conditional filtering to retrieve a list of incidents with additional fields.