For administrators to configure incidents in Config Tool, and for operators to use the Incident Monitoring and Incident report tasks in Security Desk, the correct user privileges must be granted to their user accounts.
Configuring user privileges for Genetec Mission Controlâ„¢
Default privileges are assigned to some user groups, such as administrators, operators, and supervisors. Individual users in these user groups inherit their privileges from the parent user group, unless specified otherwise. The operator and supervisor privilege template typically grants access to Security Desk.
In the Config Tool User management task, you can configure or modify the user or user group privileges on the Privileges page of the user or user group.
To learn more about the privilege hierarchy, privilege inheritance, and assigning privileges, see the Security Center Administrator Guide and the Security Center Hardening Guide.
Administrative privileges
Administrative privileges grant access to Mission Control incident management activities using Config Tool.
By default, administrators have all privileges. If you create a user account from one of the other privilege templates and you want this user to add and configure incidents, the user account requires the following incident management administrative privileges for Config Tool in Mission Control:
Privilege | Subcategory of privileges | Includes privileges to | Actions that can be performed |
---|---|---|---|
Incident management (Mission Control) | View incident and incident category properties | Modify incident and incident category properties |
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View document properties | Modify document properties | ||
View profile properties | Modify profile properties |
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View incident audit trail report |
Action privileges
Action privileges control the actions that can be performed on Mission Control incidents.
Privilege | Subcategory of privileges | Includes privileges to | Actions that can be performed |
---|---|---|---|
Incidents (Mission Control) | Add incident comments | Edit and delete incident comments | |
Add incident reminders | Modify and delete incident reminder | ||
Change profile assignment | |||
Edit incident filter templates | |||
Export incidents | |||
Forward incidents | |||
Link incidents | |||
Monitor incidents set to Testing mode | |||
Take incident ownership | Attach documents | Delete attached documents | |
Add links | Delete attached links | ||
Change additional fields | |||
Change incident description | |||
Change incident priority | |||
Change incident type | |||
Forcibly close unresolved incidents | |||
Forcibly resolve incidents that have non-validated steps | |||
Override incident ownership | |||
Third-party integration mode | |||
Transfer incidents | |||
Transfer to a profile | |||
Trigger incidents | |||
TTR Metrics |
Task privileges
Task privileges control the accessibility of the tasks.
Privilege | Subcategory of privileges | Includes privileges to | Actions that can be performed |
---|---|---|---|
Administration | Incident configuration | Run the Incident configuration task in Config Tool | |
Operation | Incident monitoring | Run the Incident monitoring task in Security Desk | |
Investigation | Incident report | Modify reported incidents (Mission Control) | |
Profile report | Review profile assignments |