About Mission Control on Genetec Mobile - Mission Control 3.2.1.0

Genetec Mission Control™ Deployment Guide 3.2.1.0
Product
Mission Control
Content type
Guides > Deployment guides
Version
3.2
Release
3.2.1.0
ft:locale
en-US
Last updated
2025-03-21

You can perform many of the Security Desk Incident monitoring and investigation functions from your mobile device using Genetec™ Mobile.

To use Genetec Mission Control™ features on Genetec Mobile, you must do the following:

  • Ensure that you have configured the Mobile Server role as specified in the Security Center Administrator Guide .

  • Ensure that you have a compatible version of the Genetec Mission Control Web API installed on the server that hosts the Incident Manager role.
    NOTE: To access Mission Control features on the mobile app, the minimum requirement is Mission Control 2.13.4.0 and Mission Control Web API 2.0.
  • Install Genetec Mobile on your mobile devices (Android and iOS).
  • Configure your networks (Wi-Fi, VPN, and so on) so that the mobile devices can connect to the Mobile Server role.
  • Ensure that your license supports mobile devices (Number of mobile devices > 0). To use Mission Control on Genetec Mobile, you must have a valid Mission Control Operator license.
    NOTE: Each mobile usage or logon by a user with Mission Control privileges consumes one operator license.
  • Enable Mission Control features in the mobile app:
    1. Log on to the mobile app.

      Administrator credentials are required to log on for the first time.

    2. In Config Tool, enable the mobile feature flag:
      1. Go to System > Roles > Mobile Server > Properties.
      2. In the Features section, select the Mission Control option.
        If the Mission Control option doesn’t exist:
        1. Click and add the Mission Control option.
        2. In the Feature key dialog box that opens, enter Mission Control.
        3. Click Add.
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