Installing the cumulative hotfix - Genetec Mission Control™ 2.11 GA Cumulative Hotfix 003

Genetec Mission Control™ Release Notes 2.11 GA Cumulative Hotfix 003

Applies to
Genetec Mission Control™ 2.11 GA Cumulative Hotfix 003
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Release notes
Genetec Mission Control™

This cumulative hotfix must be installed on all computers that have Genetec Mission Control™ 2.11 GA installed.

Before you begin

Ensure that Genetec Mission Control™ 2.11 GA software is installed.

For more information about installing Genetec Mission Control™, see Installing Genetec Mission Control™ 2.11.

NOTE: Cumulative Hotfix 003 can be installed on top of previous hotfixes.


  1. Copy the .zip file that contains the hotfix installation files to any folder on the computer that you are updating.
  2. Extract the .exe from the .zip file.
  3. Close all Genetec Inc. applications (Config Tool, Security Desk, and so on).
  4. If you are updating your main server, stop the Genetec™ Server service:
    1. Open your Windows Control Panel.
    2. Click Administrative Tools > Services.
    3. Select the Genetec™ Server service, and then click Stop.
  5. Right-click the hotfix .exe file, and select Run as administrator.
  6. After InstallShield finishes analyzing your computer, click Update to start the installation.
  7. When the installation is complete, click Finish.
  8. If you stopped the Genetec™ Server service, restart it from the Services window by selecting Genetec™ Server and clicking Start.