Known issues in Mission Control - Mission Control | Mission Control Web API 2.10

Genetec Mission Control™ Release Notes

Mission Control
Content type
Release notes
Last updated

Genetec Mission Control™ includes the following known issues.

Issue First reported in Description
3422532 Triggered alarms from the C•CURE plugin is not displayed in Incident monitoring task.
3419073 Changing an incident location to a different map displays the incorrect location, which is not in the new map in Security Desk and Config Tool tasks.
3418673 When an alarm is triggered that is associated to a video entity it opens in multiple tiles in the Incident monitoring task.
3417908 Uploading documents related to an incident in the Documents widget within the incident details pane does not display the document until the pane is closed and reopened.
3417409 When an alarm is triggered that is associated to a video entity it opens in multiple tiles in the Monitoring task.
3417405 When an alarm with multiple attached websites is triggered, only one website is displayed when opening the incident in the Monitoring task.
3393927 The Shunt reader activity on an incident location does not work on related entities.
3344782 In the Incident monitoring task, the entity icon does not change when it is set to maintenance mode.
3339861 Incidents with the Auto-open in Monitoring task option enabled does not display the related video unit entity in the Monitoring task.
3295791 Document added from the Document management tab in Config Tool does not update dynamically.
3294831 Incident triggered with a door as the source does not display the widget.
3292386 The Advance event filtering option of an Access granted event for a cardholder does not work when the incident is triggered.
3292385 The Wait for event automation activity configured on the Card holder group for Access Granted event is not working.
3245521 The Incident monitoring widget is not updated dynamically when changing the name of a document from Document Service page.
3148367 Attaching multiple documents to an incident in Security Desk makes the application freeze.
3080516 When there are multiple Display entity activities in succession in an automation workflow, video feed from all the entities are not always displayed.
3073253 When using Display entity automation activity to display layouts with doors that do not have attached cameras, the doors are not displayed in the Monitoring task.
3066508 When the Alarm triggered event is configured as the second trigger for an incident, it does not work even after configuring the Advanced event filtering option.
3054541 When sending an email of a snapshot with the Industrial IoT plugin for a custom event, the email received by the recipient does not contain the snapshot.
3020988 If an incident is triggered on an Esri map configured with Initial map zoom level for selected incidents, the zoom level cannot be changed on the map.
2989703 In the Monitoring task, door entities are missing from the display layout even when the Display entity activity is configured within the automation workflow of the incident.
2936276 When an incident is triggered on a custom entity created using a plugin, the incident is not displayed in the Monitoring task.
2922169 An active incident triggered by an Access denied event plays live video in the Monitoring task, even when the camera associated with the door is configured for playback.
2835697 The Incident report task in Security Desk caps the incident listing at 10,000, even when there are more incidents to be listed.
2806862 When there are active incidents triggered on different maps, and the Show all incidents on default map option is selected in the Incident monitoring task Settings > Incident options dialog box, the map view does not refresh to display an accurate list of active incidents.
2777100 When an incident type is configured to trigger an Access denied event followed by the user starting a camera recording, sometimes the trigger rules are not followed.
2736539 Genetec Mission Control™ Web API and the Genetec™ Document Service displays the incorrect error code when the document upload request is large.
2563587 Outputs from the Mission Control Web API to end users not encoded based on content type.