Incident configuration overview - Genetec Mission Control™ 2.12

Genetec Mission Control™ Supplemental Guide for Incident Workflow Configurations 2.12.1.0

Applies to
Genetec Mission Control™ 2.12
Last updated
2019-11-28
Content type
Guides
Guides > User guides
Language
English (United States)
Product line
Mission Control > Genetec Mission Control™
Version
2.12

A Genetec Mission Control™ incident is an undesirable or unusual situation that needs investigation and resolution, or a routine, scheduled task that requires monitoring. It can include a combination of one or more alarms and events.

Genetec Mission Control™ incident concepts

To effectively manage and resolve incidents, you must understand the following concepts:
  • Incident management with the Genetec Mission Control™ Rules Engine.
  • Components of the Incident configuration task in Config Tool, such as:
    • Incident configuration
    • Document management
    • Profiles
    • Audit trails
  • Components of an incident, such as:
  • Incident types and categories.
  • Incident monitoring and reporting tasks in Security Desk that your operators can perform.

All these concepts are described in detail in the Genetec Mission Control™ User Guide.

This supplemental guide explains concepts of incident management using workflows.