Incident report analysis - Genetec Mission Control™ 2.12

Genetec Mission Control™ Supplemental Guide for Incident Workflow Configurations 2.12.1.0

Applies to
Genetec Mission Control™ 2.12
Last updated
2019-11-28
Content type
Guides
Guides > User guides
Language
English (United States)
Product line
Mission Control > Genetec Mission Control™
Version
2.12

You can analyze incident reports to draw useful information on average incident resolution times, most often triggered incidents, maximum number of false positive triggers, location with most number of incidents in a time period, and so on.

Considerations for generating incident reports

You can generate incident reports for a specific goal. For example, if you want to analyze the number of times a particular incident has been triggered in a selected period or location, you can select the appropriate criteria in the Incident report task in Security Desk.

Another use case is an analysis of the effectiveness of a particular operator or user in incident management. To generate a report with incidents the selected operator has managed and the corresponding response and resolution times, you can select the following filters and enter the desired values:
  • Owner
  • Maximum time for incident under Response time
  • Maximum time for incident under Resolution time
This selection generates a report of incidents when the selected operator or user did not respect the configured maximum incident response or resolution times.

You can include more filters such as incident type, priority and so on to get details on incident management with respect to specific incident types with high or low priority.

After selecting the required query filters, you can generate your report in the Incident report task. You can perform the following actions in this task view:
  • View a selected incident in the Monitoring task.

    You can toggle between the charts view and monitoring view.

  • Export the incident and attached entities to a selected destination.
  • Export the report displayed on screen to Excel, CSV, or PDF format.
  • Print the report displayed on screen.
  • Add to dashboard.
    You can choose to show one or all of the following options in the dashboard:
    • Top results
    • Result count
    • Chart

    Here is a screenshot of the Genetec Mission Control™ dashboard with selected details from the incident report:

    NOTE: For a complete list of privileges required to work with dashboards, see the Security Center User Guide.

Forensic analysis using incident reports

The filters for generating incident reports have the option to select Resolved and Closed incidents only.

You can select incidents of a particular type or in a particular time frame to analyze various issues such as the following:
  • Reasons why certain incidents are being triggered frequently.
  • Is the resolution time too long for certain incidents?
  • Are the operators often blocked in a particular procedure step?
  • Are certain incidents occurring more frequently in one location, during a particular time, and so on?

Your analysis can lead to more effective preventive measures, better incident procedures, and stricter control over incident resolution.