Incidents as incident triggers - Genetec Mission Control™ 2.12

Genetec Mission Control™ Supplemental Guide for Incident Workflow Configurations 2.12.1.0

Applies to
Genetec Mission Control™ 2.12
Last updated
2019-11-28
Content type
Guides
Guides > User guides
Language
English (United States)
Product line
Mission Control > Genetec Mission Control™
Version
2.12

To manage incidents effectively in Genetec Mission Control™, you can trigger other incidents within the workflow of the incident.

How Genetec Mission Control™ incidents are different from Security Center incidents

Genetec Mission Control™ incidents are distinct from Security Center incidents. Security Center incidents can only record video. Genetec Mission Control™ incidents include more detail and can also trigger other incidents from their workflow.

The Config Tool settings in System > General settings > Incident categories only apply to Security Center incidents and not to Genetec Mission Control™ incidents.

You can configure Genetec Mission Control™ incidents from the Incident configuration task in Config Tool.

Here is an example incident workflow in which one incident triggers another incident based on the state of the parent incident: