About incident ownership - Genetec Mission Control™ 2.11 GA

Genetec Mission Control™ User Guide 2.11 GA

Applies to
Genetec Mission Control™ 2.11 GA
Last updated
Content type
Guides > User guides
English (United States)
Product line
Mission Control > Genetec Mission Control™

To ensure coordination among security personnel, only one user can be in charge of a Genetec Mission Control™ incident at any given time. This person is called the incident owner. Observers can help the incident owner by adding related information to the incident, but only the incident owner can update the incident properties and state. Incident ownership can be transferred between users several times during the lifespan of an incident.

Actions that require incident ownership

Only the incident owner can perform the following actions:
If you can no longer manage an incident, you can:

Privileged users can also forcibly take incident ownership from you.

Actions that do not require incident ownership

Both observers and incident owners can perform the following actions:

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