As the Genetec Mission
Control™ incident owner, you can
attach entities that add information to the incident you are resolving, such as a camera to show
the incident at a different angle, or a cardholder to show the picture of a person.
Before you begin
If the incident belongs to another user, you must first
take ownership of the incident before you can
attach entities to it. If the incident has no owner, attaching an entity automatically makes
you the owner of the incident.
Procedure
-
In the Incident monitoring task, click the incident you want to
work on (in the list or on the map).
The incident details are displayed in the
dashboard.
-
In the dashboard, click Related entities.
The related entities are divided into two groups:
- Source entities
- Source entities are automatically linked to the incident through either the
location (area) of the incident, or the entity that triggered the incident.
- Attached entities
- Attached entities must be manually linked to the incident.
-
At the bottom of the Attached entities section, click
Add an item (
).
If you are viewing the incident in the Monitoring task, you can
also drag the entity from the area view to the list of attached entities.
-
From the dialog box that appears, select the entities you want to attach.
-
Click Add.
To remove an attached entity, select it from the list and click
Remove the
item (
).
Results
The entities are now attached to the incident. Double-click the incident to display the
attached entities in the tiles of a
Monitoring task.